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02-06-2014, 07:50 AM
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#21
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Junior Member
Join Date: Jan 2013
Posts: 28
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Well I hope the same thing happens to you some day and then we will see how you like that level of customer support. This situation is easily resolved by the selling company to offer a reasonable level of support. Did they never expect to run it this situation when someone wanted to keep their product and install it on their new unit. No this is a company that cares less about customer support and I am not happy with their let the customer purchase product and throw it in the garbage attitude.
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02-09-2014, 10:51 AM
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#22
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Senior Member
Join Date: Oct 2006
Posts: 1,632
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Actually I had a Patti-O-Room and I did need the clips. when I traded the first trailer in I left the clips so as not to leave holes in the trailer and ordered the hrdwr pkg. when we put it on the new trailer. I didn`t even see it as an issue. sure I could`ve searched for weeks for the clips. after an hour I just ordered the hrdwr pkg from Dometic.
Thank you Dometic for offering the kit. and not requiring me to buy a complete new room.
__________________
2012 Georgetown XL 350TS, Hellwig front/rear sway bars, Sumo Springs, Blue OX True Center steering damper
2013 Ford Explorer LTD toad, Roadmaster Stowmaster 5000, VIP><Tow Brake
Better to have a bad day of camping than a good day at work! 
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02-09-2014, 11:08 AM
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#23
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Would think the 2 screw ones would be better anyway as they won't scratch the surface when screwing them in.
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02-09-2014, 03:52 PM
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#24
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Junior Member
Join Date: Jan 2013
Posts: 28
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Thank you Dometic for making me buy a new installation kit and throwing half of it in the garbage because it is useless to me??????????????????. Thank you Dometic for great after sale customer support!!!!!!!!!!!!!!!!!!!
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02-09-2014, 04:00 PM
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#25
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by acacia580
Thank you Dometic for making me buy a new installation kit and throwing half of it in the garbage because it is useless to me??????????????????. Thank you Dometic for great after sale customer support!!!!!!!!!!!!!!!!!!!
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Why don't you sell the rest of the kit on ebay?
Maybe someone else needs the parts you want to throw away and dont need.
Better yet send me the useless junk I'll sell it and make a quick few bucks.
TURBS
oc's buddy
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02-09-2014, 04:43 PM
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#26
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Senior Member
Join Date: Oct 2011
Location: Palm Coast FL
Posts: 746
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OCs idea of the 2 screws is the best one. More stable and more strength. I would do that, No Brainer - and Dometic is not the only one with "great customer support".
__________________
 Brenda and John
'14 Ram 3500 MCSB 6.7L HO PullRite 16K S/G, Grey Columbus 320RS Camped '14 - 146 days/'15 - 196 days
USN-EOD(Ret), Master Chief, 30 yrs,
Master Blaster of the Navy
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02-09-2014, 05:24 PM
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#27
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Plain Old Member
Join Date: Nov 2012
Location: Full Timing in South Louisiana
Posts: 1,938
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If you want it bad enough, you'll pay for it. If that's the worst issue you have, consider yourself blessed. There have been some great suggestions here, and people are trying to help. Doesn't appear anybody wants to jump on the bash Dometic band wagon. It doesn't pay. We're all stuck with Dometic as a vendor to some parts on our RV's, and we'll deal with it accordingly, or as some suggested go elsewhere and make something else work. Again, consider yourself blessed you're not changing a front cap, whole sidewall, having delam problems, warped floors etc. You just need some fasterners for a room.
__________________
John and Rebecca Dickson
Emma-7 / Little John-5 / Iva-1
Full Timing Again, Rev B
2013 Ford F-350 Lariat CC LB PSD
2015 SOB TT - With OC's Awning Poles (#8)
At least in Heaven, RVs will be perfect, and I won't have to keep fixing them.
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03-03-2014, 08:09 AM
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#28
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Junior Member
Join Date: Jan 2013
Posts: 28
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Well for all Dometic lovers out there I managed to find a supplier (much smaller than Domitic) who sold me the fasteners at well below half the price that Dometic wanted.
Once again thanks to Dometic for NO customer support. I will certainly avoid purchasing anything that has your brand name on it in the future.
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03-03-2014, 08:10 AM
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#29
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by acacia580
Well for all Dometic lovers out there I managed to find a supplier (much smaller than Domitic) who sold me the fasteners at well below half the price that Dometic wanted.
Once again thanks to Dometic for NO customer support. I will certainly avoid purchasing anything that has your brand name on it in the future.
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Glad you found what you were looking for.
Mind sharing your source for others whom might want or need this info?
TURBS
Think spring!
The last man standing also has a sharpie
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03-03-2014, 08:47 PM
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#30
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Senior Member
Join Date: Oct 2006
Posts: 1,632
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Glad you found what you were searching for. all it takes is time and patience. You will be surprised what items Dometic makes for an RV. they are everywhere!
__________________
2012 Georgetown XL 350TS, Hellwig front/rear sway bars, Sumo Springs, Blue OX True Center steering damper
2013 Ford Explorer LTD toad, Roadmaster Stowmaster 5000, VIP><Tow Brake
Better to have a bad day of camping than a good day at work!
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03-03-2014, 09:37 PM
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#31
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Junior Member
Join Date: Jan 2013
Posts: 28
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What makes you think Dometic makes them?
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