Negative: Parts for warranty repairs.

[utterback]

I am having trouble getting warranty completed on our new Forest River travel trailer. "Fully satisfied RV owners with RV experience and customer satisfaction that is up to or beyond their expectations is the goal of Forest River, Inc".... From their Corporate website. I bet if Warren Buffet knew how much trouble we have as owners to get warranty repairs completed he would be upset..

[SeaDog]

Is the problem with FR or with your dealer?

[utterback]

Forest River..

[Mr. Dan]

Is the dealership telling you F.R. hasn't approved the warranty repairs OR that they've ordered parts and F.R. hasn't sent them OR _______________?

[SeaDog]

Folks on the forum have vast experience dealing with warranty issues, let the forum know what you want done under warranty and what the issues is they may be able to provide a course of action that will work

[NO3putt]

Recommend you contact the warranty section at FR for your unit and see if they have reviewed your dealers request. We found out our dealer never put in the request after 3 weeks of waiting. Don't wait for dealer to act. Skip

[utterback]

Parts were ordered 3 weeks ago. I checked with the service department at the dealership and they say this is a real problem for them. They have 181 open repair orders and 100 of them are waiting on parts.

[Kf4mnc]

Originally Posted by utterback

Parts were ordered 3 weeks ago. I checked with the service department at the dealership and they say this is a real problem for them. They have 181 open repair orders and 100 of them are waiting on parts.

As others have said. Have you contracted Forest River directly to verify an order has been placed ??

In my experience there are two reasons that orders are not filled. 1)Back order, which Forest River can confirm. 2) Someone (dealer) owes money to Forest River. So those orders are not accepted until bills are paid.

[Dp26]

What they said. Contact FR directly to confirm actual order, ship date, and received date. Email the proper person with your vin in the subject. Give them a couple of days to respond. While you are at it, confirm what exactly was shipped...

Unless you are willing to sign the parts out and repair on your own, it may not speed up the dealer. Also consider if the dealer will be childish if you find out the did not order and/or are sitting on the parts. I have no idea how to help manage that aspect since my dealer both delayed ordering and delayed informing of receipt. Coupled with having to reorder because of damage when sitting in shop, my DW finally (thankfully) is allowing me do return to my roots and do my own work.

Does not matter what industry, warranty work will often get done as fill in around shop rate work. Depending on your wants and needs, you may want to sign the parts out and self repair or hire a mobile tech.

Ask here, or search here, and you will get the proper FR person and their contact info.

[utterback]

I have sent an email to customer service and have not received a reply

[BooBoo23]

Some dealers (a lot) will have their parts orders shipped in a RV they are having delivered so they can save on shipping costs and that will cause delays in parts on order. The check is in the mail.

[TonyShope]

I have a good one for you. Forest River cannot locate the pulley wheels that raise and lower my ice house to the ground.

The parts were lost on mine when a dealer with zero ice house experience failed to put them back on with a warranty axel replacement.

I said well hey call one of the lots that sell these new and pull them from a unit on the lot.

ANSWER: We cannot do that as it would make the unit unsellable and unusable for its' intended purpose.

6 months and waiting.

[tandem54]

Friend/people ask me all the time why I do all my own work!?

[Tiggerdad]

Originally Posted by utterback

. From their Corporate website. I bet if Warren Buffet knew how much trouble we have as owners to get warranty repairs completed he would be upset..

Warren Buffett could care less. All about profit and loss.

[Mr. Dan]

Originally Posted by utterback

I have sent an email to customer service and have not received a reply

I don't remember seeing which F.R. line built your unit: Wildcat, Coachmen, Cedar Creek, etc. If you sent the referenced email to customer service of the big company (Forest River), it's time to contact warranty/ parts for the individual line which manufactured your unit. I had to contact Wildcat warranty for my issues.

[CaptnJohn]

Originally Posted by Tiggerdad

Warren Buffett could care less. All about profit and loss.

You are 100% correct,,, if it were possible you would be 10,000% correct. As a former BRK-A shareholder a huge chuckle arrived when it was indicated Warren would give even a fart.

[Granny K]

Originally Posted by Dp26

Unless you are willing to sign the parts out and repair on your own, it may not speed up the dealer. ... DW finally (thankfully) is allowing me do return to my roots and do my own work.

X2 (except that I am the DW). The best thing we did when we bought our motorhome was decline the extended warranty. During the first year, our unit sat at the dealership for weeks on end, and we will now go to another shop rather than darken their doors again.

Besides, it's fun working on it! (I think I have spent more time under it than in it.)

[bikendan]

Originally Posted by BooBoo23

Some dealers (a lot) will have their parts orders shipped in a RV they are having delivered so they can save on shipping costs and that will cause delays in parts on order. The check is in the mail.

My current dealer kept telling me that they were waiting on parts from FR.
I called the mfg's parts/service department and they said everything had already been delivered for some time.
So called the dealer back and told them what the mfg told me. They hemmed and hawwed for a while and told me they'd look into it.
Next day they called and told me they "found" them and they had been delivered to their other location.
Right!🤔🤔🤔

It's VERY common for dealers to blame the mfg, since it deflects customer's anger away from them.
The dealer is usually to blame, not the mfg.

[camaraderie]

^^^What he said! ^^^

Don't EMAIL if you want attention...CALL the right person.
For Salem Hemishere SERVICE it is:

• Tara Maisonneuve
• Phone:
• (574) 534-1251
• Fax:
• (574) 534-0541
• Email:
• tmaisonneuve@forestriverinc.com

I'm betting you're not gonna be happy with the dealer. Good luck.

[JLeising]

Originally Posted by camaraderie

^^^What he said! ^^^

Don't EMAIL if you want attention...CALL the right person.
For Salem Hemishere SERVICE it is:

• Tara Maisonneuve
• Phone:
• (574) 534-1251
• Fax:
• (574) 534-0541
• Email:
• tmaisonneuve@forestriverinc.com

I'm betting you're not gonna be happy with the dealer. Good luck.

Registered letter, return receipt requested is "old school" but very effective in my experience.