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Old 08-11-2019, 10:36 AM   #1
Canadian Member
Join Date: Feb 2012
Location: Eastern GTA, Ontario, Canada
Posts: 4,583
Viair Customer Service

Just want to post a thumbs up for Viair’s customer service. I purchased a 400P compressor in 2016 and the plastic clasp on the cover broke. I contacted their customer service about buying a replacement bag and they shipped me a new bag at no cost. I just had to receive it in the US so I had them ship it when I was going across the border to pick up some orders.

2019 Rockwood Signature 8290BS
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed, 3.73, w/ snow plow & camper pkgs.
2011 Rockwood Signature 8293SS (2015 - 2018)
2010 Rockwood Roo 23SS (2012 - 2014)

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Old 08-11-2019, 01:29 PM   #2
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Posts: 2,776

I agree. VIAIR customer service is great. All I have ever needed for my 450P was one of the rubber vibration insulators that join the compressor to the base. I searched online so I could buy a set, but I couldn’t find them, so I called VIAIR. I told the guy what I was looking for and mentioned that I couldn’t find them anywhere online to purchase. He told me there’s a lot of parts you can buy online, but just about all of those parts and anything else you might need for repairing any of their products will be sent to you free of charge if you just call them.

He sent me a new set of insulators at no charge and I had them in two days.

2016 Rockwood Windjammer 3029W Diamond
2015 Chevy 3500HD LTZ 6.0 Crew Cab 4x4 Long Bed 4.10:1 SRW
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