I don't have a tankless water heater but I would guess there is some water in it that needs to be drained. If your SS is similar to the HS6601, there should be a line that you can put in antifreeze container and pump through the plumbing with your water pump switched on. Open faucets one at a time until antifreeze comes out. Drain your low point lines and put the caps back on first. Don't forget to open outside shower until antifreeze comes out of it, if you have one.
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