Sounds like a dealer who doesn't have their stuff together.
My dealer showed me a couple units right when they receive them. Broken or smashed in cabinet doors, trim falling off, you name it. They keep a store room full of trim, cabinet doors, various stains for matching said cabinets, faucets, sinks, battery boxes, vent covers, lights, etc...
We've never had trouble with units from them. Always the same employees, from service to sales to finance. Family owned. I'll stick with them then choose my brand.
I'd suggest, if it's possible, to find a new dealer. While there are lots of bad dealers, there are also lots of good dealers. If you find one, hang on to them.
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