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Old 08-19-2014, 08:46 PM   #1
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2015 Rockwood 3029W Windjammer cracked exterior wall

I've had my Windjammer for about 6 week, took it on a 2,000 plus mile vacation. Last weekend decided to clean up the exterior. I noticed a crack above the bedroom slide. Will the factory stand behind this side wall failure? I've contact my dealership waiting to hear back.
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Old 08-19-2014, 08:57 PM   #2
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Cracks above a slide has been reported previously on other Windjammer models...I recall that they were sent back to the factory for warranty repairs. If you type 'cracked sidewalls Windjammer', there's a few previous threads to follow.

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Old 08-20-2014, 02:33 PM   #3
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Sorry to hear about the crack. My 2012 cracked at the rear door to the roof and the opening for the front slide to the roof as well. It also had a spungy floor in the bedroom,front jack failed at about the 15th use, tire sidewalls self distructed (rotted) at about 1 year old, water heater failed. The factory did replace both walls and fixed the floor, sent a small check for the tires. The factory was good to deal with but you would think by now they would have figured out why these are cracking like the do. I sold mine.
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Old 09-02-2014, 09:04 AM   #4
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any news gashog?

Any update on the cause of your damage or the pending repair of your Windjammer? I assume it will be headed back to the factory, as has been the case with all previous examples on here. I just saw this post and am sorry to see the newer model Windjammers may be vulnerable to the cracks which had once appeared to be most prevalent in pre-2014 models. We own one of the earlier 2013 units (manufactured in the spring of 2012), so I have read these threads with trepidation. Having not seen many recent reports of additional cracks, I was beginning to think the problem may have been solved by a fix of some sort. Obviously, that may not be the case. I love my Windjammer, but this is troubling. Hopefully Forest River gets you squared away soon.
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Old 09-02-2014, 12:25 PM   #5
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It went back to the factory and had both sidewalks replaced, frame "re-enforced", floor in bedroom replaced, new carpet and flooring. They failed to reconnect the water lines At the pump, lost my license plate and a few other things. I couldn't walk by it without looking to see if it cracked again... I sold it and bought a little older Sunnybrook 30' with an 11" thick frame. It's sad because for the most part we did like the layout of the Windjammer, I just don't think they can produce a lightweight TT in that size that will hold up. I hope yours continues to be trouble free!


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Old 09-02-2014, 03:49 PM   #6
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Thanks, sheriff1. I remember reading in another thread where you'd sold yours and bought something else. Glad that is working out for you. I take it your Windjammer still intact when it was sold. I know another FRF member who had the same factory repair got very good service out of his for a year (including some long, hard trips), and just traded his in for a big Sabre 5'er. I'm curious to hear the outcome of the OP (gashog) in this regard.
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Old 09-03-2014, 12:11 AM   #7
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I'm also curious as to the outcome, waiting delivery of the sister version of this trailer from Flagstaff. Keeping fingers crossed that we don't have the same issues but want to know what to do about it if we do.
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Old 09-03-2014, 05:32 PM   #8
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I contacted my Dealership, he contacted the Factory. The Factory wants it back to fix, now it's up to me to remove all of our items and returned to dealership. I'm hoping to get that done very soon. I would feel a lot better about it if I was allowed to haul it back to Indiana myself (even though it's 900 miles), just having them pay for my gas, but doesn't look like the factory will let me according to my dealership?
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Old 09-04-2014, 06:28 AM   #9
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Quote:
Originally Posted by gashog View Post
I contacted my Dealership, he contacted the Factory. The Factory wants it back to fix, now it's up to me to remove all of our items and returned to dealership. I'm hoping to get that done very soon. I would feel a lot better about it if I was allowed to haul it back to Indiana myself (even though it's 900 miles), just having them pay for my gas, but doesn't look like the factory will let me according to my dealership?
Sounds like you are on the right track. That's the process we've seen over and over on these. I have never heard exactly why the factory would insist on having a hired driver pick it up, although I suspect there are liability concerns which underly FR's position it cannot pay you (gas or otherwise) to deliver it. Also, my recollection is that others have been asked to remove all non-factory equipment (including their WDH) from their units before dropping them off. Asking you to remove the WDH and then letting you bring the TT to the factory is asking for it from a safety and liability standpoint. Finally, there may be some warranty workload management advantages for the factory, since by having you leave it at the dealership they can effectively expand FR's storage capacity and dictate the exact day it is picked up and arrives at the factory for service. Good luck with the repair. Those of us with Windjammers look forward to hearing the successful outcome of your story.
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Old 09-05-2014, 05:42 PM   #10
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Oaky doky, I am a bit slow today...what is a WDH for us rookies?
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