I do work for Forest River and I also monitor the forums, but only for Class C's. What RV is it? Pics help...as we use different suppliers in many cases.
The post is a bit too vague to be of much help.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).