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Old 10-19-2011, 12:19 PM   #11
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I understand exactly how you feel. In my case the factory's answer was that " You bought an entry level unit and that's what you got" After two years of frustration I took my lumps, traded in my $ 130,000 entry level unit and will never own or reccomend a Forrest River product again.
The only thing I'm going to miss is this site
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Old 10-19-2011, 04:00 PM   #12
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This thread is a good Halloween story! I got my FR 356RL Oct 14 and back to the dealer Oct 17 - the cable to the black water was crimped and the valve only closed half way.. Ya know what comes out of that drain cap when you unscrew it with an open valve! They spend 6.5 hours and finally cut a hole in the bottom, cut the drain pipe over an inch to fit a new valve in where the cable wouldn't crimp.. And they said the galley and gray water were the same- but they were working.. 2 days old.. Quality control certainly is questionable and I hope everything else holds together! My dealer worked hard for me though. May not be there next time, he's a small town dealer. He said he was going to have to call and explain their flaw to get his pay for that long working on it. Thanks for the other comments though - I'm not alone in my expensive venture. I'm 63, wife is sickly, and money won't be there for anything else.
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Old 10-19-2011, 04:57 PM   #13
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Had great service from our dealer with our few issues and so have not had to deal with FR (the way it should be) Also was given a ph number by the FR rep I talked to at the show prior to purchasing saying if indeed we did purchase the unit to give him a call directly if we ever had issues that our dealer could not resolve.
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Old 10-19-2011, 05:52 PM   #14
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I have a 2011 Rockwood and the roller brackets that support the rear slide out pulled out of the wall, they were just attached with 3/4'' lag bolts into luan plywood (1/4'' thick) and Styrofoam! Forest river told me to take it back to the dealer, but after we bought our unit the dealer now does not deal with the Rocwood camper. I sent a couple more e-mails to Forest River but I am being ignored. I will try to call and talk to someone but I usually get put on hold and no one picks up. We have had other issues with this camper but most repairs were done by us because I wanted the repairs done right. Being a Mechanical Engineer I have already designed new brackets to support the slide out, I might have our shop make them up this winter if Forest River does not help us. This is our second F.R. product, the first on was a 2001 and never a problem. This one is a different story, We will probably use it one more year and get something else.....but not a Forest River.
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Old 10-22-2011, 11:16 AM   #15
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Warranty Problems

My dealer is not at all helpful, once you buy from them they ignore you, so I will get no help from them, Dale Brubaker from Forest River is telling us that the vendor has refused to take responsiblity for the gel coat, humm, we bought it from Forest River not the vendors. We have researched gel coat and have talked to 3 people in the industry who tell us that they are reverse impact cracks and a manufacturing defect. They were going to pay to have the nose cap taken off, but now won't answer phone calls to us, our dealer told us that they have no experience taking off nose caps, so we took it to another dealer, at first Dale said he would ok another dealer working on the coach, but now he won't answer phone calls to the dealer or to us, we wrote to Trailer Live and it looks like they are going to try to help us. One way or another Forest River will fix it, we are determined to resolve it, and if it takes years and a lawsuit that is what we will do. I am really upset as I had thought Forest River would be better than that, I should have bought in another town but, wanted to do business locally, we only have two Forest River dealers in our area.
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Old 10-26-2011, 05:43 PM   #16
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My dealer is not going to help,in fact I should have known better than to buy from them however I wanted a Silveback and they were the only dealer in town, We did extensive research and found that we have what they call reverse impact cracks, Forest River denied all libility but, we pushed the issue and we took it to another Forest River dealer,they took the nose cap off yesterday, yep as suspected, the frame was pushing the nose cap from inside the closet and causing the gel coat to crack, so now Forest River will fix it we hope, they also denied the crack on the side, today we were informed by repair shop that the side walls are shifting causing the gel coat to crack on the side, have never heard of such a thing, this is not a cheap coach, so we will pursue the issues, we did talk to an attorney and they told us we have a good case and will go that route if need be, we can't afford to just let the coach go and we can't afford to fix it ourselves.
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Old 10-26-2011, 07:11 PM   #17
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I personally have never needed to deal with forest river for warranty reasons !
I guess both my campers were built by the same guy and he does excellent work !

I have had only minor things taken care of under warranty on two new units I purchased and the dealer handled it in fine fashion !
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Old 10-26-2011, 07:50 PM   #18
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I only had a very minor warranty claim, and on my first phone call to FR got straight through to the Flagstaff warranty guy, and he sent out my parts right away. I had them in a few days.
I treated them with respect and got it back in spades. They are 100% in my books.
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Old 10-26-2011, 07:58 PM   #19
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Quote:
Originally Posted by crocus View Post
I only had a very minor warranty claim, and on my first phone call to FR got straight through to the Flagstaff warranty guy, and he sent out my parts right away. I had them in a few days.
I treated them with respect and got it back in spades. They are 100% in my books.
crocus you reminded me that I have used forest river !


in a post on this forum I explained that my sliding mirrors in my bedroom had broken first weekend .

I posted this to Sabre sam and he responded very promptly with a question about my address .

I believe 2 days later I had them in my hand no questions asked .... except my address .

way to go sabre sam !


post number 23 of ask the sabre factory !
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Old 10-26-2011, 08:16 PM   #20
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We had some major water leak issues and after going around the dealers and working with Forest River directly we got them ironed out. When FR got involved they made things happen. Don't give up, keep talking to them. So far so good.
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