Reply
 
Thread Tools Display Modes
Old 10-18-2011, 05:52 PM   #1
Member
 
Join Date: Oct 2010
Posts: 50
Forest River and warranty issues

I am concerned, I had two dealers in my area who have told me that Forest River is the hardest to deal with of all the manufactures they deal with on warranty issues, that Forest River does everything to get out of helping a consumer with problems. Since we currently have been denied a warranty issue on gel coat, I would like to know how other Forest River owners feel about the care they get. The dealer who we bought our rig from ignores us now that we have purchased the unit.?? When a person drops fifty grand or more on an RV one should be able to expect the manufacture to stand behind what they build and sell. Is it the vendors who Forest River blames it all on or should it be Forest River's responsiblity to take care of thier customers???? I recently found that Forest River only has a 54% approval rating from customers, a little disturbing
__________________

__________________
hihosilver09 is offline   Reply With Quote
Old 10-18-2011, 06:41 PM   #2
Senior Member
 
Join Date: Jul 2010
Posts: 467
I can only say that with my Ridgeview they sent a transport Company to my house and returned it to the factory for repairs that the local dealer was unable to perform. On my 2010 36RE they took care of all issues, so I do not see them as a bad company. there QC dept. should be put out to pasture but the service side has been fine.
__________________

__________________
bob34787 is offline   Reply With Quote
Old 10-18-2011, 06:52 PM   #3
H2oski
 
Join Date: Dec 2008
Location: Hartford, AL
Posts: 637
First off let me say I hate to hear that you are having warranty claim problems and yes I do expect a company to stand behind their product. That being said I've now owned 2 forest river products and had no problems with warranty claims. I will say they were small ones and not large ones. It makes me wonder if it's not the dealer rather than forest river?
__________________
Wife
2007 Chevy 2500 HD 6.6
2012 Sabre 31RETS
(LA) Lower Alabama
h20ski is offline   Reply With Quote
Old 10-18-2011, 07:09 PM   #4
Senior Member
 
Boyd's Avatar
 
Join Date: Aug 2010
Location: Iron River, MI
Posts: 378
Good luck! I got a "tough," That's the nature of the beast," from Forrest River. I should have taken my issue to litigation, and still might do so. One would think that after four months of purchasing a NEW unit, Forrest River would have stepped up and taken care of the customerm (me)....NOT! Again, good luck and I hope you have a better experience with the home office than I did.

As far as the majority of the dealers go, (as reported here on this forum) once the unit is "out the door and over the curb," you're no longer in the position to make them money so their phoney smiles fade and you can expect the "cold shoulder" treatment.

I know many of the folks here on the forum have had a 100% positive relationship with both Forrest River and their dealer....I wish I was part of that list.
__________________
"If everything seems to be going well, look around, you've obviously overlooked something."
Boyd is offline   Reply With Quote
Old 10-18-2011, 07:28 PM   #5
Moderator Emeritus
 
Triguy's Avatar
 
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,950
Quote:
Originally Posted by Boyd View Post

I know many of the folks here on the forum have had a 100% positive relationship with both Forrest River and their dealer....I wish I was part of that list.
This is my situation, so far (and I hope that I didn't just jinx my good luck). My experience is with a Jayco and several FR trailers. And no big structural issues. My attitude might be different if there had been something major, but there hadn't. My biggest issue is small potatoes - a radio that still does not work. Glad I'm not musically inclined.

I am sorry to read the stories from you all as well as the others I read.

A lot, and I mean A LOT, depends on your dealer. Are they willing to go to bat for their customers? Are they willing to make something right regardless of the short cost to them? IMO - the teaming of the dealer as well as the manufacturer make the difference.
__________________
Scott
DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
Triguy is offline   Reply With Quote
Old 10-18-2011, 08:52 PM   #6
Member
 
georgetown's Avatar
 
Join Date: Aug 2009
Location: Ontario, Canada
Posts: 95
Wish I could say that I had great luck dealing with Forest River warranty dept., but I didn't. In the end, after over 6 months of trying to get through to people with no answers and finally going to the BBB, things finally got resolved, however, the ordeal makes me think twice about buying another Forest River product and I pray that nothing else goes wrong that shouldn't other than the normal wera and tear and maintenance issues.
__________________
2010 Georgetown 330
Ontario, Canada
georgetown is offline   Reply With Quote
Old 10-18-2011, 10:06 PM   #7
Member
 
greenliner's Avatar
 
Join Date: May 2011
Posts: 97
We had quite a few issues with our 2011 Salem which have been documented elsewhere. When I finally got to speak to a person at FR (thanks to the Forum where I found contact numbers), I was referred to Lazy Days at Tucson. They had the TT for 8 weeks, but they did seem to make work with FR to get the problems fixed (and we didn't purchase from Lazy days). At this point, we are reasonably happy with FR and the dealer they referred us to.
__________________
If you can't wake up with a smile on your face, go to bed with a coat hanger in your mouth!!

2005 Ford F150 5.4
2011 Salem 21FBS
greenliner is offline   Reply With Quote
Old 10-19-2011, 06:09 AM   #8
Member
 
Join Date: Jul 2011
Location: Jacksonville
Posts: 74
FR hasn't changed their website to reflect 2012 models and options. I got a reps' cell phone number and his first question was: "How'd you get my number?". He was upset the salesman gave out his number. The product is top notch, but customer relations stinks. They need to be "proactive" when dealing with the customers and they are not. The dealers in today's market have too many companies products on their lots and cannot keep track of which model has what features. Even the dealers do not know about changes/updates coming to their lots. "Oh, you have gotten a U-shaped dinette," was our salesman's reply when our hybrid arrived. He knew nothing about the changes. Very poor communications on FR company's part. I, too, worry about warranty problems...dealer is 3 hours away...What if I can't get hybrid back to dealer, if issue is axle/wheel problems? But the hybrid is new and the "glass is half full" philosophy will keep problems to a minimum.
__________________
UPGRADER is offline   Reply With Quote
Old 10-19-2011, 11:55 AM   #9
Member
 
Join Date: Oct 2010
Posts: 50
What sort of issues did you have? I have a feeling they are going to try to get out of this one, the gel coat failed on my coach the day we purchased it and they repaired it then, now three days before my warranty would run out I found three more cracks in the gel coat, all on the same side and they are blaming the vendors, who say they won't pay, as they are impact cracks, we did find a dealer in our town who can give us the reason for the problems and Forest River will pay to have the nose taken off to determine the problem. We have had three independent fiberglass shops tell us they are impact cracks from the inside not the outside, I am just worried as this is our dream coach and not a cheap one, over fifty grand. This could be expensive and after talking to legal advise we may have to take this one to court, which I am prepared to do if I have to. I agree with you about quality control, also our dealer is not at all helpful, once we bought it they no longer wanted to have much to do with us..
__________________
hihosilver09 is offline   Reply With Quote
Old 10-19-2011, 12:10 PM   #10
Senior Member
 
Join Date: Jul 2010
Posts: 467
Quote:
Originally Posted by hihosilver09 View Post
What sort of issues did you have? I have a feeling they are going to try to get out of this one, the gel coat failed on my coach the day we purchased it and they repaired it then, now three days before my warranty would run out I found three more cracks in the gel coat, all on the same side and they are blaming the vendors, who say they won't pay, as they are impact cracks, we did find a dealer in our town who can give us the reason for the problems and Forest River will pay to have the nose taken off to determine the problem. We have had three independent fiberglass shops tell us they are impact cracks from the inside not the outside, I am just worried as this is our dream coach and not a cheap one, over fifty grand. This could be expensive and after talking to legal advise we may have to take this one to court, which I am prepared to do if I have to. I agree with you about quality control, also our dealer is not at all helpful, once we bought it they no longer wanted to have much to do with us..
not to add fuel to the fire but, they could be impact cracks, my 2010 36re touring edition had them in the bedroom slide, they were impact but not from me, the screws securing the bed to the wall were too long, dealer repaired gelcoat and corrected screws, no more problem. as far a seeking legal remedies be sure before hiring anyone, I do not think you will gain anything by going that route, even if you were to prevail it takes years. believe me I looked into it with our new 160,000 ridgeview, it had so many defects it is now at the factory being rebuilt. I had to really push the issue but with the dealer backing me Forest river did come thru. Fact is if your dealer does not back you, you will go nowhere with this issue, and no the dealer cannot start the conversation with Forest River, you have to.
__________________

__________________
bob34787 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:34 PM.