Not many people go on user forums to give an atta-boy or a thumbs up; usually quite the opposite. Complaints about defects, workmanship, service, etc. run rampant.
I'd just like to give a shout out and a big thumbs up to the Warranty Dept. at Rockwood. We had a light fixture that was very loose and kept dropping down while in transit. Our dealer said it really couldn't be fixed or tightened, but didn't offer to get us a new one. (Curious about that...maybe they forgot??). It only took a quick e-mail to Doug at Rockwood to get one shipped out the same day! It looks a bit different than the original, because of course, they changed the model (after only 7 months of ownership), but this one will look nice as well. After installing it, we'll only have to wait another four months
before we use our TT again.
Now if we could just get Flair Interiors to send us a replacement for our couch, we'd be all set. We've only been waiting for that since early June. It did come in, but it was damaged, so now we're waiting for the second time. Guess if it comes in the next four months, we'll be okay.
Thanks Rockwood.....for putting up with all of us who strive for perfection....me included!