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Old 08-15-2015, 08:12 PM   #1
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Help and advice needed please.

Hi All,
I've been reading other threads and see I am not the only one with problems. Readers Digest: I just purchased a new 2014 FR 5th wheel. I have a 27 item punch list from windows that have big scratches in them to a bathroom wall that is de-laminating. The dealer that I am using says that the de-laminating wall has to go back to factory for repair, that they are unable to fix it. As of yesterday it has been sitting in their yard for 3 weeks. If anyone can give me any help or advice on what I can do to try and move this process along I would greatly appreciate it? Has anyone every had to send their unit back and if so can you explain the process and time frame. The dealer also stated that since it had to go back to the factory they were not going to fix any of the items on the punch list.
Thanks in advance for any help.
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Old 08-15-2015, 08:27 PM   #2
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If you can travel head for the factory, sitting in a lot for three weeks is flat out unacceptable!
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Old 08-15-2015, 08:51 PM   #3
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You'll need to contact the factory rep for Salem and coordinate a visit for repair (if you are able to do so). You posted in General Tech & Repair section. So if you repost in the Salem section, someone will be able to tell you who the FR rep is and contact info. A good dealer can also do this coordination for you but it doesn't sound like your dealer is doing very well. Don't hesitate to call your FR rep directly. I had good luck working with mine and I believe most folks do as well.


I took my RV to a dealer in Indiana for repairs as recommended by my factory rep. They did a fantastic job. They are Indiana Interstate also known as Cross RV. That might be another option for you if your dealer isn't working well with you.


Good luck!
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Old 08-15-2015, 08:53 PM   #4
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Hope your 'Dealer' is near you and you bought the two year warranty.... you will use it.
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Old 08-15-2015, 09:08 PM   #5
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Quote:
Originally Posted by Ford Idaho View Post
If you can travel head for the factory, sitting in a lot for three weeks is flat out unacceptable!
My FW is going back to the factory from my house on Sept 28, being repaired Oct 5 and brought to my house in November. That date was set on July 1. It has a major repair but all factory fixes should have schedules for the fixes.
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Old 08-15-2015, 10:04 PM   #6
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Thanks again, I will get on the phone with the Salem service department first thing Monday morning.
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Old 08-15-2015, 10:24 PM   #7
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Heres my experience with the Columbus Factory: First winter I returned to dealer for punch list, they could not do some of the repairs (like your situation) and the factory sent a driver to take it back to factory. I drove to factory 7 months later to inspect and pick up. YES 7 Months. But it was over the winter. At the Goshen rally last year the factory said it would need to come back for more repairs. They sent a driver to my house and picked up unit, hauled back to factory. 7 months later I drove out to pick up. Now it may seem like a LONG time, but truth be told it was over the winter and we would not be using it anyway. The BIG deal is to INSIST on getting added extras installed while it is at the factory. ie: second A/C , washer / dryer, slide toppers, hydraulic leveling system, etc, etc. If you are paitent you will make out good. Remember you are the one being inconvienced, your plans are the ones needing changing, your reservations need canceling. FWIW
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Old 08-15-2015, 10:55 PM   #8
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Remember you are the one being inconvienced, your plans are the ones needing changing, your reservations need canceling. FWIW
Thanks Paul, my anxiety level keeps creeping up. Living in So. FL we get to camp all year and I all ready have 3 reservations made for camping around my kids birthdays. I guess I'll probably have to cancel them now.
Tim
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Old 08-15-2015, 11:15 PM   #9
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I have heard of some folks who have arrainged a date with the factory, and arrived and waited (hotel) while repairs are complete. This may be a quicker solution, but will probably reduce the chances of getting many extras. A call to the factory and or dealer will get it figured out.
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Old 08-16-2015, 01:14 PM   #10
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My MH was sent back to the factory. The issue may be to get a time when they can work on it at the factory. In my case it was about 3 months out during a trip I scheduled to Fl. They were able to push back the factory date so I could make my trip to Fl. They arranged to get to factory and back after repairs. This was 4 months after warranty expired and completed my punch list there. In addition they caught a couple additional things while at factory. I would be much happier if repairs are done at factory after my experience with dealer repairs, IMHO.
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