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Old 12-31-2015, 08:08 AM   #1
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Hot water heater

Good morning.
Have a 365saq with a 12 gallon hot water heater.
When I turn the switch on the wall it won't do any thing.
No igniter or gas.
The electric side works but no gas side.
Any ideas ?
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Old 12-31-2015, 08:13 AM   #2
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Good morning.
Have a 365saq with a 12 gallon hot water heater.
When I turn the switch on the wall it won't do any thing.
No igniter or gas.
The electric side works but no gas side.
Any ideas ?
1. Is the water inside the heater already hot from the electric heating element? If so, then the thermostat for the propane won't be calling for heat, and has no need to come on.

2. Are your propane tanks open and has the air been purged from the line. Have you used your stove to check for propane delivery?

3. If the propane failed to ignite after a few failed attempts (due to propane delivery or other), then the system goes into lockout mode. You have to turn the DSI switch off inside your RV and then back on to reset the lockout. Do you have a fault/reset light beside the inside DSI switch, and does it illuminate?

4. Has this heater worked on propane before, and have you used it recently?
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Old 12-31-2015, 08:14 AM   #3
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Does the switch light up or is there a fault light near the switch that lights up?
Have you tested the fuses in the panel to make sure the one for the water heater is good?

Have you made sure that the gas was on to it?

Has it ever worked on gas?
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Old 12-31-2015, 08:16 AM   #4
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Not 100% familiar with your unit and you didn't post any model/brand info so simple stuff first...

Gas on?
Good supply at other appliances?
Does switch light up when turning on?
Check fuses?
Does it try to light and go into lockout?
Does lockout indicator come on?
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Old 12-31-2015, 10:45 AM   #5
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Hey there.
Yes it has worked previously.
After it was winterized it hasn't worked.
So not sure what happened.
Have winterized three yrs prior.
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Old 12-31-2015, 11:44 AM   #6
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Are you sure that the gas is on to it?

Did you check the fuses?
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Old 12-31-2015, 11:46 AM   #7
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Yes on the gas.
And yes to the fuse
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Old 12-31-2015, 11:50 AM   #8
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Usually I hear the igniter start
Didn't know it perhaps there was a reset somewhere I was unawre of
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Old 12-31-2015, 11:56 AM   #9
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It's beginning to sound like the control board. First I'd try to unplug and re-plug all the electrical connectors on the board a few times and see if that helps.
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Old 12-31-2015, 11:57 AM   #10
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Originally Posted by cabinetmaker61 View Post
Usually I hear the igniter start
Didn't know it perhaps there was a reset somewhere I was unawre of
Is the water cool inside the heater or is it hot from the electric heating element?

If you have a Suburban, it does have 2 resettable ECO switches on the face of the heater. The left one is for the electric and the right one is for the propane side.

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