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Old 01-13-2016, 01:14 PM   #11
Join Date: Apr 2015
Posts: 43
asking for heartache

My experience is once they have your money (purchase price), your a complete stranger to dealer and FR. I spent 2 months and threaten a law suit to get minor work done. Not to mention all the things I had to repair myself before my wife said this is silly spending $90,000 on a 5er and then spending all summer fixing it. I have not expired original warranty yet, but extended is out of the question. Good luck

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Old 01-13-2016, 02:15 PM   #12
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I've owned 2 Forest River products and most likely never will again. I have the distinct impression they are in the business of selling trailers and not taking care of them.

Any warranty work we have had done on either of the 2 FR trailers has taken from 6 weeks to 3 months and has been an ordeal every time.

Sadly I'm not sure any company is any good at taking care of the customer in this industry.

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Old 01-13-2016, 02:46 PM   #13
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You can also see about finding another local dealer with a good rep that sells forest river and have them order it for you. I have the 370FL and love it I think you will like it also.
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Old 01-13-2016, 09:57 PM   #14
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Location: North Texas
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It's a 2016 379FL.
2015 Chevrolet Silverado 2500HD 4x4 Z71 Duramax/Allison Combo Pull Rite, ISR Series Superglide 16K, LoadLifter 5000 Ultimate W/ WirelessOne
Current RV: 2016 Palomino Columbus 381FL Fifth Wheel
Lippert Flex Air Pin Box, LT235-85-16 GY G614
Nights Camped 2013 - 6 2014 - 7 2015 - 12 2016 - 29 2017 - 16 (17 more planned!!)
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Old 01-13-2016, 11:16 PM   #15
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Location: St Helens, Oregon
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Delivery Inspection

I am a recent first time buyer and have just realized that I focused on the wrong things during my inspection. F/R will not cover damage so make sure you really check for dings, scratches and tears. The other stuff will be covered under warranty. You have 90 days for cabinet alignment issues. The fixtures, axles, appliances, frame and slide are covered through the dealer but approved by the manufacturer such as Dometic, Lippert, Atwood etc.

Get on a ladder and check for damage to the roof! The unit was delivered to the dealer by an hourly driver, they could have snagged a branch or clipped a mailbox. If the dealer did not catch damage in PDI and you don't catch it in delivery inspection it could very well be on your dime to fix it.

Again, I would worry mostly about checking for external damage that you will have a hard time proving was pre-existing rather than running pumps, air conditioners and other appliances since those are covered by reputable manufacturers. Depending on the dealer they will probably step up to make you a satisfied customer but you must understand that many people go out and accidentally damage their cabinets, jacks, tires or stabilizers then claim it was pre-existing.
2016 Cherokee 264L (Rear Living)
2013 GMC Sierra Denali
EAZ Lift 1000 WDH w/Sway Control
2017 Nights Camped: 39 Campgrounds: 12
2016 Nights Camped: 24 Campgrounds: 8
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Old 01-14-2016, 12:38 AM   #16
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Originally Posted by Charles.maine View Post
It's a 2016 379FL.
The 2016 Columbus come with a 2 year warranty from the factory, prior to 2016, they only came with a year.
Scott & Vicki
2018 Silverado 3500HD Dually 6.6L Duramax/Allison
2018 Columbus 366RL 1492 Edition
Camped 2012 19, 2013 110, 2014 129, 2015 97
2016 93, 2017 79, 12 Nights Camped 2018 57 nights reserved
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Old 01-14-2016, 04:29 PM   #17
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Where oh where can the work be done?

Originally Posted by Charles.maine View Post
After starting with about 120 different fifth wheels we go it down to 2. Bay Hill 379FL and Columbus 381FL kind of leaning toward Columbus . Question is the warranty. The only dealer around that has the Columbus has a pretty bad rap in their service department. Not to mention they are over and hour away. That being said there is a local rv repair place about 2 miles from my house. Should I need warranty work can the guy close to me do it? I guess that might be a question for that guy right? Anyways planning on making a decision today. Any feedback on our decision would be appreciated.
Well here is the skinny on this issue;

1) There is a federal law that says "you can take your car/ rv to any location you please for service" BUT the factory does not have to pay for any warranty work at a "non dealer" location

2) The sticky point of all this is the issue of having a dealer do work on your rv, yes you can take it where ever you want, but the factory unless you are about 100 miles from home can deny any claim unless it is a FR dealer, and this is a sticky point with "JUST" rv's.

I hope this helps some in the end Happy Camping
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Old 01-14-2016, 10:56 PM   #18
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Here is how it works:

a. You take your camper to the dealership for warranty work

b. Because it is the busy season (Spring-Early Fall), it takes the dealership 60-90 days to fix the warranty workload prioritizes repairs that pay more than warranty, takes time for factory to authorize repairs, etc...etc.

c. Repair is not done correctly or with any adherence to quality or pride in workmanship.

d. After missing 1/2 the summer camping season, RV owner never takes camper back to dealership for warranty work again.

e. MISSION ACCOMPLISHED for RV dealership and factory.

LESSON: You are your own warranty. One should never sell or trade-in their old camper if they intend to use their factory warranty. This way dealership and factory "delays" won't affect your ability to enjoy camping.

Did I ever mention the time I took my camper to a welder/fabricator to cut and re-weld the camper's frame square and true?
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Old 01-14-2016, 11:32 PM   #19
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Location: Houston, TX
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Ask your dealer & FR about 2nd year warranty for $150.00.if they r anything like mine, they will b crap & I think you will find that is the general consensus of most dealerships.
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Old 01-18-2016, 11:20 AM   #20
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Location: Midwest
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So many buyers try to save a buck or two to shop online or buy at the McDonald's of rv sales, then complain when their local dealer is too busy to accommodate them when they break down. It may cost a little more to buy local, but the local dealer already has a relationship with you and should give you better service than if you bought somewhere else. I had a slide motor fail on a Friday afternoon and called my selling dealer. He explained that they were very busy but since I was a customer they would try to work me in. They got me repaired in front of coaches already there.

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