I haven't greased the arms myself, but the Tech did say that the motor was taking a crap. The service manager also said that there supposedly "isn't" a problem with them, but they are going bad. I figure that if there wasn't an issue, Lippert wouldn't have a few month backorder on awning motors. Regardless, my awesome dealership is getting me all squared away.
2013 Dodge Ram 1500 Express, 5.7L HEMI
2015 Forest River Wildwood 28DBUD
2015: 7 Trips, 20 Nights Camped
2016: 7 Trips, 23 Nights Camped