Just another warrantee service thread
Thought I learned enough from these forums to NOT let the dealer do warrantee repairs. But, I really like the dealer and they are so close. Our problem started at the pdi. (the 7 hour pdi). During their predelivery inspection (mind you its been on the lot for 3 months) they found the auto gas valve was broken (switched it out with a manual one before we got there and no one was going to tell us). We found that the key didn't work the door. OK, this was 9/6. They called us 5 weeks later to ask us when can they come pick up the camper. We said the only trip we had was Columbus weekend and were in the middle of packing. We'd drop it off on the way home from camping. While camping we noticed that the kitchen slide oven door hits the island and left a mark. So, mistake number one, when I dropped it off I said I'd do the work to move the island but if they could warrantee the cabinet door that would be great. They said, they'd take care of it "no problem". Mistake number two, we were just camping and the fridge had frozen stuff along with cold stuff. I told them to please leave the fridge on. "No problem". Called them this week and they said it was ready. I went down this morning. After another key lock story they move the camper to their parking lot for me to pick up. I want to check out the warrantee work first before hooking up. So I pull the cover off the bottles, new auto gas valve. gr8. I go inside and the battery kill switch is off...hmm. I slide out the slide and the cabinet looks worse. They tried to re-stain the door. But since it was rubbing on the oven door the rubbed part had polished itself (wouldn't take the stain). The edges would. So they highlighted the mark. I went inside. And they said they fixed the door and moved the stove in so it wouldn't rub. They said "there were extra pieces of wood that weren't needed). I brought the person who did the work out to the parking lot. He was armed with another bottle of stain and furniture crayons. I then looked at the stove. Attached pics. Oh my god. What a screw up..and I didn't say 'screw' to him. The stove no longer was flush with the cabinet, it was leaning back on an angle. The trim pieces are missing. He said "look we did a good job",.."and that's the way its supposed to look". I told him that if he can show me another new trailer that looks like that I would drive away. We walked into the lot and looked at two trailers (first one convinced me, but he had to double check). I said look how nice and neat and finished this looks compared to the hack job that was done on mine. I said all that was needed was to move the island 1/2 inch. He said they couldn't because the opposing slide would hit. I said lets go look. Well, there's 4 inches of room on the other side. He then said he was so-o-o sorry, he would make it right and I can pick it up on Tuesday. So I called DW and said what do we need to get out of the fridge She said she really couldn't think of anything as long as its been running. A couple of items from the bathroom. When I went into the bathroom I saw a water trail going across the floor. Oh no, a month old and I have a roof leak? I opened the fridge and everything was cold. I opened the freezer and everything was thawed. So, it hadn't been left on. The water was the bag of ice and other items that melted. I went back inside. But this time it was for a trash bag.
2008 Dodge Durango
2015 Roo 23 ikss