Konka/Jensen DVD issue - NO Picture! Help!
We just bought a Salem 30KQBSS and are using it for the first time. We have tried everything to get the DVD player to work - including reading the manuals - and cannot get it working properly. We have Konka television and a Jensen DVD player. The DVD will play when inserted, we can hear it playing, but we cannot see it.
I'm pretty sure we've tried every setting and pushed every button on both remotes, but I'd LOVE some guidance if anyone has this combo and knows how to make it work.
After reading several posts, we assumed it was not was not properly connected in the back of the television and thought we'd just take the tv off the wall and check the connections. That lead us to Problem #2: We cannot get the tv off the wall. We called the dealer and spoke with the service department. They said two different mounts are used but both of them just pick right up off of a "V" shaped mount. It feels and looks like the whole backboard is going to come off with the tv, but it still won't budge after wiggling and lifting and everything else we can think of.
So, I guess I have 2 problems.
#1. How to work the DVD.
#2. And if it involved fixing the connections, what's the trick to removing tv from the mount.
Any help and suggestions are very much appreciated!!!