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Old 09-05-2009, 09:31 PM   #1
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Join Date: Aug 2009
Location: Maryville, TN
Posts: 34
KVH Tracvision R5SL

Newbie here that can't seem to figure out what's wrong with my in-motion satellite system. It has NEVER worked. Unfortunately the dealer who installed it was unable to check it out because he did not have the right receiver so I am left trying to figure it out. I have DirecTV so according to the installation instructions it is rather straight forward. The dish is moving attempting to find the satellite but the receiver just continues with "searching for signal". I have reset the receiver multiple times and have ensured that the coax cable it actually attached to RF1. I don't really know what to try next. Any suggestions would be greatly appreciated.
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Old 09-06-2009, 07:51 AM   #2
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Join Date: Aug 2006
Location: Prairieville, Louisiana
Posts: 1,927
Allen,

I'm guessing you've tried Customer Support?

KVH has a highly trained staff that is available to work with our customers to ensure that any questions are answered quickly and issues are solved to your satisfaction. Technical support is also available to customers by phone Monday - Saturday. Please be sure to have your product serial number available when you submit your request or place your call:

N. America, S. America, Australasia:
Click here to submit a technical support request
Phone: +1 401-847-3327 +1 401-847-3327
(Monday-Friday, 9:00 am - 6:00 pm Eastern Time, -5 GMT)
(Saturday, 9:00 am - 2:00 pm Eastern Time, -5 GMT)



Possibly could have a bad LNB.
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