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Old 03-04-2010, 07:49 AM   #11
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On my 370 all of the appliances other than the rear TV are on the passenger side including the water heater, propane tank and shower. I have one small slide out on the passenger side where the headboard of the bed is but on the driver's side exist the other two slide outs. So is it something to balance the load? Did they put them in incorrectly? I got to get under mine and look. Now I'm more curious then ever!
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Old 03-04-2010, 12:53 PM   #12
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So I sent a letter to John Armstrong at Forest River last night pertaining to this shim and here is the response:

Mr. Holnagel, I would like someone to remove that shim. It was installed
at a time it was customary to do so. We no longer see the need.
I will cover the cost. Please have the facility contact me prior to
working on it so they are on the same page with me.

Thanks so much

John Armstrong


I'm making arangements now to get this done.
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Old 03-04-2010, 01:03 PM   #13
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Quote:
Originally Posted by NWJeeper View Post
So I sent a letter to John Armstrong at Forest River last night pertaining to this shim and here is the response:

Mr. Holnagel, I would like someone to remove that shim. It was installed
at a time it was customary to do so. We no longer see the need.
I will cover the cost. Please have the facility contact me prior to
working on it so they are on the same page with me.

Thanks so much

John Armstrong


I'm making arangements now to get this done.
Guess I'm laying in the water when I get home today.

I've dealt with John Armstrong when he worked for Keystone RVs. Our Litehouse 23SS was originally built by Damon, Keystone bought their entire line of towables and placed Keystone Decals on them. We had all sorts of problems and once he got involved he got me the available parts I needed as well as paid me for all of my out of pocket expenses and my labor to fix the thing. I was very pleased to hear he came to work for FR.
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Old 03-04-2010, 01:48 PM   #14
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Quote:
Originally Posted by cfsoistman View Post
Guess I'm laying in the water when I get home today.

I've dealt with John Armstrong when he worked for Keystone RVs. Our Litehouse 23SS was originally built by Damon, Keystone bought their entire line of towables and placed Keystone Decals on them. We had all sorts of problems and once he got involved he got me the available parts I needed as well as paid me for all of my out of pocket expenses and my labor to fix the thing. I was very pleased to hear he came to work for FR.
John has been my only contact point at FR since we bought our rig and he has been great to deal with. Currently waiting for him to call the local shop so that we can get my rig dealt with. They are able to work it in between jobs this morning so I am keeping my fingers crossed.
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Old 03-04-2010, 07:31 PM   #15
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VERY interesting... I checked out my chassis today. I have the same setup. A spacer on each side, with a shim on the drivers side.

I bet this is contributing to the rear wag. I mainly drive in the right lane. Seems like the drivers side shim would shift weight to the passenger side, making it easier for passing trucks to push me off the road.

+10 points for NWJeeper!
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Old 03-04-2010, 07:58 PM   #16
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Shim was removed this morning by my local shop. They said it could take a some time for the suspension to settle in. I measured when I got home and the rear is now only 1/4" lower on the passenger side rather than the 1.5" it was off yesterday. Still looking into the Ride Rite 2474 rear air spring kit though to help reduce body sway and to level out the rig if need be due to loading.
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Old 03-04-2010, 10:04 PM   #17
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I wonder why they would offer to pay for this so quickly. Could it be a safety issue?
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Old 03-04-2010, 10:08 PM   #18
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I wonder why they would offer to pay for this so quickly. Could it be a safety issue?
Could be a safety issue for sure. Also a warranty problem as far as Ford is concerned since the literature that Steve dug up said anything over 3/4" would void the warranty.
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Old 03-04-2010, 10:30 PM   #19
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Quote:
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Could be a safety issue for sure. Also a warranty problem as far as Ford is concerned since the literature that Steve dug up said anything over 3/4" would void the warranty.
Agreed on both fronts. Mine doesn't track well in the rear. The Ford standard front track bar works well, but my rear wanders WAY too much. I have a rear track bar to install once the weather warms up a bit. Removing this shim won't hurt.

I'll make a wild guess that Forest River bought a bunch of chassis, modified them all with the shim based on an older floorplan/design that had crappy weight distribution, then forgot to change them back after fixing the weight issue.

Personally I'm happy that we don't need a shim on one side. We are just lucky that NWJeeper noticed it.

In the future, I'll be looking for shims when I buy another RV.. Shims = mismatched floorplan/chassis.
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Old 03-04-2010, 10:36 PM   #20
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Just thought of something else... I find that when I stop for gas, I frequently am low on the passenger side and the steps don't fully extend. Betcha this fixes it.
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