Great to hear that they took care of you. It's always good to read about FR taking care of their customers.
When my RW tt returned from having both sidewalls replaced due to delamination, the steps were broken, the was a deep scratch in a kitchen cabinet, the wheel trim & braces on the street side was broken, one pass through door now had a key and thumb lock where it only had a key lock before, the other pass through door just had the key lock, the mud dauber screens on my furnance were missing, there was a leak around the kitchen window and the concertone had quit working.
FR wasn't to blame for the steps, the delivery driver claimed they came out on their own and he hit a curb, the wheel trim and braces probably (not sure) broke at the same time the steps were broken, I was never told how the cabinet door got scratched even though I asked (they did replace it), I didn't ask about the passage doors and I just replaced the mud dauber screens myself. My dealer replaced the concertone and also verified the window leak but couldn't locate exactly where it was coming from. So they just caulked all around.
Life is like a box of chocolates...........