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Old 06-27-2011, 01:56 PM   #1
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MAJOR repairs needed on '08 Rockwood 8317ss



My husband and I were just informed Friday that our 2008 Rockwood 8317ss is in need of MAJOR repairs (obviously not expected!). Thought I would reach out for advise on how to best work with FR (and the "what not to do" things as well! lol).

Problem is this - we bought the trailer in July 2007 new. We keep the unit on a seasonal site in NJ and use for 6 months out of the year. This season after we opened the trailer in April we noticed the floor had a soft spot so we kept an eye on it ... and 2 months later it is HUGE! On Friday we had a contractor out to the trailer to estimate the cost of repair and to our dismay (after 2.5 hours of looking over the unit) it turns out that there is a leak in the roof that has caused the damage. The entire roof needs replaced, floor needs replaced and side walls (also signs of black mold now under bathtub). $7-10k was the original estimate. Of course we did purchase the additional 7 year warranty at time of purchase ... but water damage is not covered.

I contacted FR directly on Friday and was told "while the damage isn't covered under warranty, that doesn't mean that we won't help to fix it". I have sent over pictures of the roof and some internal of the trailer and am now waiting to hear back.

Thoughts? Suggestions?? I am certain that I am not the only one who has had these issues so thought I'd reach out to find out what works when dealing with them directly ... and what doesn't. We are at a loss right now with how to proceed while we wait to hear back.
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Old 06-27-2011, 02:14 PM   #2
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Wow, that sucks. Aren't the roofs warrantied for like 12yrs?
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Old 06-27-2011, 02:19 PM   #3
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Turn it in on your insurance if you have coverage. My parents did that on their travel trailer. All they had to prove was that it was a leak in the trailer and not a water line leaking.
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Old 06-27-2011, 02:24 PM   #4
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Limited 12 year warranty ... each year the coverage goes down a little more. Our contractor had also explained that this type of roof had previously been recalled from 2005-2007 but when I called FR they said that my trailer wasn't part of the recall (its a 2008 ... but was built in 2007).
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Old 06-27-2011, 02:30 PM   #5
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Turn it in on your insurance if you have coverage. My parents did that on their travel trailer. All they had to prove was that it was a leak in the trailer and not a water line leaking.

We are keeping that as an option depending on what FR comes back with. I REALLY don't want to be without my trailer ... with 3 kids and 2 dogs it definitely gives us a nice sanity retreat throughout the summer!
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Old 06-29-2011, 11:09 AM   #6
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Update

As of this morning I have sent over a total of 27 pictures to Gregg at FR showing as much of the damages as possible (of course the major damage is not visible by "sight" ). He has stated that everything will be sent to their Service Committee for a Ruling. I am crossing my fingers that they will stand behind their product and correct the issues.

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Old 07-05-2011, 02:50 PM   #7
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Well I spoke with Jonathan Gust at Forest River on Friday and my trailer is now on its way to Indiana. My husband left this morning and should be dropping it off tomorrow. FR will examine the unit to determine who is at fault and then we go from there. 3 weeks with no camper in the middle of the summer ... uuuggghhhh bad timing! Oh well, at least it will be fixed and this will no longer be an issue. So far dealing with FR over this has been a good experience ... no complaints (yet!!)
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Old 07-05-2011, 04:32 PM   #8
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Quote:
Originally Posted by RubenZ View Post
Wow, that sucks. Aren't the roofs warrantied for like 12yrs?
Actually "the roof" that is covered is the roof material not the seams or gaskets. You would need to prove the material was defective, not the installation or poor roof maintenance.
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Old 07-05-2011, 04:34 PM   #9
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Originally Posted by ctcaffrey View Post
Well I spoke with Jonathan Gust at Forest River on Friday and my trailer is now on its way to Indiana. My husband left this morning and should be dropping it off tomorrow. FR will examine the unit to determine who is at fault and then we go from there. 3 weeks with no camper in the middle of the summer ... uuuggghhhh bad timing! Oh well, at least it will be fixed and this will no longer be an issue. So far dealing with FR over this has been a good experience ... no complaints (yet!!)
If this should ever happen to me; () I would be taking it to FR myself. They have the tools and the capability for a repair like this. The alternative is scrapping it with years to go on the loan.
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Old 08-01-2011, 10:32 AM   #10
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Final Update!!

My final update is to give MAJOR kudos to Forest River for standing behind their product. Not only did they repair the major damages ... but all of the small things were taken care of as well ... even normal wear and tear things!! I am in awe at the attention to detail that was placed while they had my trailer in for repair.

So thankful we are working with a company who stood behind their product. They now have a customer for life!!
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