My husband and I were just informed Friday that our 2008 Rockwood 8317ss is in need of MAJOR repairs (obviously not expected!). Thought I would reach out for advise on how to best work with FR (and the "what not to do" things as well! lol).
Problem is this - we bought the trailer in July 2007 new. We keep the unit on a seasonal site in NJ and use for 6 months out of the year. This season after we opened the trailer in April we noticed the floor had a soft spot so we kept an eye on it ... and 2 months later it is HUGE! On Friday we had a contractor out to the trailer to estimate the cost of repair and to our dismay (after 2.5 hours of looking over the unit) it turns out that there is a leak in the roof that has caused the damage. The entire roof needs replaced, floor needs replaced and side walls (also signs of black mold now under bathtub). $7-10k was the original estimate. Of course we did purchase the additional 7 year warranty at time of purchase ... but water damage is not covered.
I contacted FR directly on Friday and was told "while the damage isn't covered under warranty, that doesn't mean that we won't help to fix it". I have sent over pictures of the roof and some internal of the trailer and am now waiting to hear back.
Thoughts? Suggestions?? I am certain that I am not the only one who has had these issues so thought I'd reach out to find out what works when dealing with them directly ... and what doesn't. We are at a loss right now with how to proceed while we wait to hear back.