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This is a little long winded, skip to the bold way at the bottom to just hit the positive closing note. )
... Have bit our tongues a few times in the past, but this seems "about" the right place to say
IT ...
The RV's that we purchase today are the product of an industry that we as customers, have supported and enabled. The manufacturers produce what we appear to be willing to purchase - price points, features, specifications - and on and on.
As the previous posters have so well indicated, we as customers seem to come at these big toys with all the expectations in the world, and then the first thing we do is bounce them down the road - reckon, they actually get bounced down the road before we even take delivery.
Now, factor in the reality of construction - materials cost - parts suppliers - component manufacturers - all of which have to hit a price point that the customer base will swallow.
For those still working, imagine what happens when some end user customer calls the company you work for, and has a "support" issue. Yeah, bet the department of administrative bureaucracy is all over that. For those past work life, think back .... For those in or from the "public" sector ... yeah, the taxpayers just revel in how much satisfaction they get for each and every one of their hard-earned dollars that disappear into governmentium.
WHERE are the manufacturers and dealers to go, for that endless supply of cheap but comprehensively talented and trained labor ?? It takes FIVE Years to become a RVIA "Certified" technician - and one would have to put those five years in at some manufacturer or dealer. Heck, do we even see late-night commercials for those study-at-home college courses to become a Recreational Vehicle Technician ?? We have all seen plenty of threads on the "horrors" of the manufacturing lines, and the quality control problems with supplier-built components.
It SHOULD make sense that the real high-end products should be really slick and polished and good-to-go ... if you go to the Cadillac or Mercedez-Benz Dealer, you expect the total experience ... but if you buy a Yugo from CheapCars.com, well - it is likely that concierge service is not part of the deal.
As the "retail - dealership" experience goes ... there are some awesome dealers out there, and some horrible ones, and all sorts in-between. If anything, we are fortunate to be charging through the second decade of the twenty-first century, and with the internet and social media and every one of us carrying so much computer and communications horsepower in our hip pocket that Spock and Scottie would cry collectively, there is no reason we can't be well informed consumers.
An old "business maxim" went something like, "Speed - Quality - Price. Pick any TWO."
Our own rig is NOT the same as our previous TC that was built twenty-one years earlier. Amazingly, it has pretty much the same complement of appliances - Almost identical, albeit newer - Range/Oven, Fridge, Water Heater, Water Pump, Microwave, Converter ... yet a 24-foot TT has an unloaded weight barely 1000 Lbs. heaver than the 11.5-foot TC from two decades earlier. And yes, it completely defies the mind, that thirty and forty years ago, people were hauling around rigs that were stupid heavy with tow vehicles utterly inferior to what we are pulling with today.
There is no excuse for the manufacturers and dealers not appreciating that they have customers at all. In the "long" run - these things work themselves out. Simple economics.
For those of us out here "doing it" ... will share a simple thought that has gotten us through a lot of adventures:
"For maximum enjoyment, anticipate having a great time."
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But maybe also, be sure to have that darn #2 square driver ready. )