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Old 05-24-2019, 09:35 AM   #1
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No return contact regarding poor leather seats:

Started a thread with questions and was told to email from forest river. I did and no return contact.. guess itís fluff..

http://www.forestriverforums.com/forums/f110/2016-pursuit-33bh-seats-peeling-184600.html
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Old 05-24-2019, 09:43 AM   #2
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Originally Posted by Devenhallen View Post
Started a thread with questions and was told to email from forest river. I did and no return contact.. guess itís fluff..

2016 Pursuit 33BH seats peeling
I had a really simple question about the tank sizes in my trailer (gas tank size,
and front/rear black tank). Wasn't advertised on the site. Dealer said email FR, FR said go back to the dealer. I got a reply at least.
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Old 05-25-2019, 08:37 AM   #3
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Getting a reply can be dependent on where you sent the request. For the best results your email/request needs to be addressed to the devision that handles the item in question. Sending an email to corporate general email more then likely won't garner a response where sending it to warranty division for your specific rig might. JMHO
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Old 05-25-2019, 08:46 AM   #4
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You weren't asked to email anyone. You were given the opportunity to "contact Tim Buss in our Customer service department through the following personalized and direct link: Forest River RV Direct Service Contact - Forest River, Inc.." Did you click on this link, fill out and submit the form? This is not email.
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Old 05-26-2019, 06:15 AM   #5
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Getting a reply can be dependent on where you sent the request. For the best results your email/request needs to be addressed to the devision that handles the item in question. Sending an email to corporate general email more then likely won't garner a response where sending it to warranty division for your specific rig might. JMHO
They supplied the link,
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Old 05-26-2019, 06:16 AM   #6
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Originally Posted by Mr. Dan View Post
You weren't asked to email anyone. You were given the opportunity to "contact Tim Buss in our Customer service department through the following personalized and direct link: Forest River RV Direct Service Contact - Forest River, Inc.." Did you click on this link, fill out and submit the form? This is not email.
Call it whatever you want. Iím gonna go out on a limb and say that contacting through that link notifies someone through email.

Either way. Donít supply a link to contact for a resolution if itís going to go ignored.
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