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Old 05-01-2011, 11:06 AM   #1
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P.d.i.

hello all, just picked up our new travel trailer yesterday. Rockwood 2604. Upon checking things out once we got home we are finding lots of small items that are not correct. We have one window that will not even open, a strap under trailer to hold covered floor panels in place half hanging off, system still full of coolant etc. Should the wheel bearings have been greased? mouse poop in the storage area and kitchen drawers, Don't want to bore you with the rest. I guess my question is, is this the norm for the industry? should pictures be taken and sent in, should I get my P.D.I. money back? seems to me they missed a lot. Any feed back would be good as I will be calling dealership in the morning. Thanks in advance for your replies
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Old 05-01-2011, 11:35 AM   #2
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my dealer didn't charge for the PDI, i think it's robbery to do it.
so, yes, i'd ask for it back if they didn't correct all the factory mistakes.

it's common for there to be lots of little things wrong, but i don't think it's common for a dealer to charge for the PDI.
and if they do, everything should be found and fixed before you take it.
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Old 05-01-2011, 11:40 AM   #3
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I absolutely agree with dan... charging for a PDI is highway robbery! Some dealers just don't get it...

Get your money back on the PDI and make them correct the issues you have. And yes it is common to have a few issues with new travel trailers. Keep a punch list and make sure your dealer takes care of all of them.
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Old 05-01-2011, 11:53 AM   #4
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When we were shopping for the trailer, all the dealers quoted a 'pdi' cost, which was about $350 on average.
I think it is BS, and they just use this as a "padding' onto the original quoted trailer price, and instead of taking money off the trailer, they waive the $350 pdi......and freight (an additional $650 cost on average).
Bryanne7........sounds like you bought it off the lot...and it wasnt a factory build.....so idk how it works with the pdi when they order units for the dealership.....do they inspect it when it initially comes in.....or wait and let it stay on the lot and do the pdi when it is purchased...?
I cant see them doing it twice.......
If I had paid for the pdi....I would call and complain and try and get some of the money for it back.....
The mouse poop issue is gross..........=[
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Old 05-01-2011, 01:39 PM   #5
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Is charging for a PDI a Canadian dealership "thing"? We've had a number of trailers throughout the years in my family and I don't ever recall the PDI being an extra cost.
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Old 05-01-2011, 02:44 PM   #6
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You get charged for PDI when you buy a new vehicle, why not on a trailer? That being said you should at the very least get a good PDI done. Not sure about your dealer but ours had a work sheet from FR that they went by and when we did the walk through there was a check sheet that we had to sign at the end verifying we went through everything. According to the dealer the worksheet as well as the walkthrough checksheet went back to FR.
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Old 05-01-2011, 03:02 PM   #7
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I was charged for PDI when I brought my TT off the lot. At first I resented the charge, just like when buying a car, but since then I have gotten my value out of it so I'm over it.

In many cases the PDI will get paid for either by upfront charge or something hidden in another area. (Of course there will be exceptions)
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Old 05-01-2011, 03:11 PM   #8
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So, do we add PDI fees to the list of inevitables? Now to read "The only things in life that are inevitable are Death, Taxes and PDI fees".
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Old 05-01-2011, 04:02 PM   #9
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Full serve / self serve same price here and they do windows and actually have bug cleaner stuff in the mix. Even check oil if you ask.
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Old 05-01-2011, 04:06 PM   #10
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After posting my previous message I deleted the post to avoid highjacking the topic. (In case anyone is wondering where the full serve/self service reply is referring to)
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