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Old 10-19-2010, 09:00 AM   #1
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Parts from Forest River

About a week ago I contacted Forest River about needing parts (waranty) for my 2902SS. They sent me all of the parts in no time at all for my repairs. Gregg Rollins at F.R. was very helpfull and the parts arrived in about a week. My dealer is always saying it takes weeks to get parts...they are full of @#%##. Forest River has been more than helpfull.
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Old 10-19-2010, 09:56 AM   #2
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It's funny, I have read posts from members who say that FR refuses to help them with parts, and other posts like yours. I too quickly received some needed parts from FR after I called them about a leaking storage door.
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Old 10-19-2010, 10:57 AM   #3
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My dealer (which no longer sells Rockwood) tells me "bring your camper in for diagnostics, which takes 1 to 2 weeks. Then we will contact Forest River for parts and then we will schedule to work on your camper" I have been told by my service department that it will take several weeks for most repairs. I dont need a "diagnostic appointment" when I know exactly what is broken. I have gotten poor service from my dealer after the sale. I have a 2011 Rockwood 2902SS. I don't see a bright future for this dealer.
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Old 10-19-2010, 01:05 PM   #4
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Let me share a little info about dealerships and parts. I ordered two Select Comfort Control Wall brackets through a Winnebago dealership. It took almost 4 weeks because they place an order once a month with the manufacturers and have everything shipped together to save money on shipping costs. They'll charge you like they specially ordered yours but that's not the case. I was told by my FR dealer that they were waiting for a radio, ours shorted out on the way home. When I checked with FR after 4 weeks I was told they had not placed their order for that month yet. That's why you can get it quicker by ordering it yourself.
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Old 10-26-2010, 07:31 PM   #5
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I just recieved parts that I ordered directly from Forest River. They arrived within four days and the cost was about half of what the local dealer wanted.
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Old 10-26-2010, 09:49 PM   #6
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my dealers service department sucked (putting it mildly) so now i go through FR - never had a problem. I think its cheaper for them to send us the part - no getting hosed on labor by the dealer
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