Originally Posted by fivecodys
This is what my dear wife was fussing about the entire time I was making the repair. You spend 20-30 grand for something...it should be right from the start!
The first couple of times out we were blaming it on the campground.
Boy is my face red now.
Unfortunately for all of us Quantity is king over Quality. They want to be done before they start. I understand there are tons of man hours and products in a Pop-up and all the way through a Class A but everyone faces the same issues. There should NEVER be a water leak found by a customer right after taking delivery. When the factory fails the DEALER PREP should be finding these types of things. You don't need water, pressurize the system with air or nitrogen to 40 PSI and put a gauge on it. Same goes for TV cabling. I don't know about everyone else but the day we picked up our motorhome I was very excited and a bit overwhelmed by the whole experience. Next time I'll be the world's biggest pain to them. I'll take a pillow because I'm not leaving until I have checked everything on that motorhome.
This will be the service manager
If the manufacturers had to reimburse you for your time and travel to and from the dealership to fix what you paid to be right from the start I bet they would be more aggressive in their quality control.
The manufacturers are no different than criminals of today. It's always someone else's fault and they don't have to be responsible for their actions.
I took my unit back twice to the dealership I purchased it through. 252 miles round trip, twice. Plus one trip in my car to go back and pick it up and bring it home. They had it for 2 months January 10th to March 10th and didn't complete the work. After the second trip when they didn't fix the cables I decided to do it myself. At 8 mpg in the motorhome I burned approximately 63 gallons of fuel in the motorhome and 18 gallons if fuel in my car. Gas was about $2.25 at that time so I spent $182.25 for fuel plus meals we bought in these travels. Plus what could you charge for your time? 18 hours on the road plus 10 hours waiting the last time at the dealeship. Doesn't seem fair to me. I didn't ask them to cut corners to save me money but I'm paying for their mistakes. They sure didn't offer discounted troublesome products.