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Old 09-23-2015, 05:41 PM   #11
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I had an issue with the dinette table in our new fifth wheel (the legs are wobbly, and it's obviously an issue with the table legs themselves).
The local dealer, that I purchased the 5th wheel from, required me to make an appointment (for 2 weeks later) to look at the issue, and it took some persuading to get them to agree that I didn't need to bring in the 5th wheel just for them to look at the table (and that I could just take in the table itself instead).

They did look at the issue straight-away (ish) when I arrived for the appointment tho', and after half an hour had agreed (with what I said in the first place) that they just needed to order a replacement table (which I'm still waiting for).

I think that part of the issue with them is that they have very limited parking space for the service dept, and so can't handle more than 2 (or at most 3) RVs around their service dept, so can't handle people turning up without appointments.

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Old 09-23-2015, 05:56 PM   #12
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My dealer often fixes things the same day, and even fixes things that weren't the reason we brought it in. Been very happy with them. That is why I buy from small, independent dealers.


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Old 09-23-2015, 06:07 PM   #13
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I have been in and out of my dealership multiple times over the past year. They always get me in within a couple of weeks, quicker if it's an urgent issue. The trailer gets back to me quickly too. It depends on parts (whether in stock or need to be ordered). Only time I had a real issue, a call to Forest River got it straightened out. Now my old tt was bought from a different dealership (think the Wal-Mart of the camping world ). They took forever to get me in and more than a month to get it back to me each time. I have learned to find out about the service department before buying as they will be who you deal with.
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Old 09-23-2015, 06:18 PM   #14
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Originally Posted by actadh View Post
My dealer often fixes things the same day, and even fixes things that weren't the reason we brought it in. Been very happy with them. That is why I buy from small, independent dealers.
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Old 09-23-2015, 06:49 PM   #15
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I have had an awsome experience with my local dealer. I did not buy from them, we did not even go to them when we were looking because they dont sell toy haulers. We ended up there after we had a conversation at the Traverse City RV show last spring with the service manager as to weather or not they had a policy about serviceing units they did not sell.He said "it doesnt matter where you bought it or if its warranty or regular service.If Forest River built it,we will be glad to work on it". We stopped in a couple weeks ago to see if the deal still stood,and took the 315wp over a few days later with our long list of warranty items.He went over the list and then we went out to the trailer and went over the list again,all this with no formal appointment.He showed us where to drop it and by the time we got back in his office he was already on the phone with FR.He told us that there were some of the things that he could not fix there,but that he would get back with us in a few days,after he sorted it all out.He did just that and we went over today to see what was up. He told us that the warranty dept at Cherokke determined that " the repairs were not possible at the dealer level, They wanted the unit back at the factory. We got a contact person to finalize all this but have been playing phone tag this afternoon. Anyway,he has to have at least 4 hrs in on this for a unit he did not sell and for all he knows, will never even see again.So, all dealers are not condesending of units/people they did not sell. Hats Off to FreeWay RV and Mark Wilson in Waters Mi. I told the office person that they had a customer for life now!
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Old 09-23-2015, 07:15 PM   #16
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Originally Posted by nomad297 View Post
This is why, previously, I always make a list, including state inspection, and schedule my service for the first week of November, after the end of our season. The dealer can keep it for as long as they want as long as it doesn't run into the following April. If I feel like they dragged their feet, I leave my RV on their lot until way after they have screamed at me to come pick it up because they have no room on their lot for it. Payback's a b@$#h.

Might come back to bite you. Most dealers do not use their top mechanics to jockey RV's around the lot and I haven't seen too many dealers with excess parking space.

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Old 09-24-2015, 11:36 AM   #17
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We purchased our Salem at Bill Thomas RV in Wentzeville, MO and they've been very prompt in servicing it. Their service manager is attentive and will go over everything they find. Very little wait time in getting it in once you've made your appointment. They even have paved sites with electric for you to use if you require emergency service while on the road. They also have a fenced storage yard for those units waiting on parts, or service. They're along I-70 about an hour west of St. Louis.
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Old 09-24-2015, 11:44 AM   #18
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a lot of dealers will allow anytime drop off if you bought the rv from them. If you bought it somewhere else then they hit you with the appointment and long waits.
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Old 09-24-2015, 06:57 PM   #19
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We purchased a TT and then upgraded to a 5 er from Orchard Trailer Whatley Ma. Their service dept. is great . They get me in and out quickly never had to leave the unit overnight .
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Old 09-25-2015, 02:05 AM   #20
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We didn't call our dealer's service dept first but we did go in for a visit before ordering. We spent about an hr there talking to the 2 service guys and the warranty lady. It is a 3 generation Mom & Pop dealer (Dolney RV, Kawkawlin, MI) and in my opinion, after 4 rigs purchased from 3 different dealers over the last 25 yrs, those are the best.

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