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Old 09-23-2015, 11:46 AM   #1
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Unhappy The most important call to make when buying an RV

Dear friends, I just made a call that I wish I would have made BEFORE buying my RV:

I called the service dept., and said I want to bring in my RV for some warranty repairs. Their reply? "Have you ever used our service dept. before? We operate on a first come , first serve basis. We only accept RVs in for work on Tuesdays with an appointment, and it will be a minimum of 4-6 weeks before you will get it back."

"But I haven't told you what is wrong yet"

"No matter, we will discuss that when you bring it in. Bring it in the second Tuesday from now, and it will be at least 4-6 weeks before you will get it back. Thank you."

Is this what everyone gets? The "other place" told me (before sale), that their repair dept. can fix most things on the spot, just drop in whenever you like.

Oh well, I guess it will be like free storage for whatever time my dealer has it...
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Old 09-23-2015, 11:58 AM   #2
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This is why, previously, I always make a list, including state inspection, and schedule my service for the first week of November, after the end of our season. The dealer can keep it for as long as they want as long as it doesn't run into the following April. If I feel like they dragged their feet, I leave my RV on their lot until way after they have screamed at me to come pick it up because they have no room on their lot for it. Payback's a b@$#h.

Bruce
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Old 09-23-2015, 12:03 PM   #3
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Quote:
Originally Posted by I Roo The Day View Post
Is this what everyone gets? The "other place" told me (before sale), that their repair dept. can fix most things on the spot, just drop in whenever you like.
No, it is not what I get. I have a very good dealer that you can drop in on at any time and they will address the issue in a timely manner. Most issues have been "fixed on the spot" and those requiring FR authorization and parts were handled with in one to two weeks.

The only delay I've experienced has been setting up an appointment for some touch up paint work. That involves a third vendor, a local paint and body shop, and required a bit more time to coordinate at roughly three weeks.

I think choosing a dealer is a just as, if not more, important than choosing your RV. You have to live with both of them and either can be a real PITA if you make the wrong choice.
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Old 09-23-2015, 12:13 PM   #4
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Absolutely agree, and if buying from a distant dealer, insist they identify a local service center where I can verify willingness to care for my camper before I make the purchase.
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Old 09-23-2015, 12:22 PM   #5
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We bought out of state but we set things up with our local dealer for service and cant say enough about the GOOD SERVICE from Vancouver RV, in Vancouver,Wa.
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Old 09-23-2015, 12:31 PM   #6
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Very interesting way to do business (or not do business, I guess). Who is the dealer?
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Old 09-23-2015, 12:35 PM   #7
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Fun Town RV, Houston (Wharton) Tx
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Old 09-23-2015, 12:53 PM   #8
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Crestview RV in Buda, TX gave me a similar line.
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Old 09-23-2015, 06:05 PM   #9
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My dealership is not fantastic but not nearly regimented as you describe.
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Old 09-23-2015, 06:16 PM   #10
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Well, add that to the list of dealers I wouldn't buy from!
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