Welcome to the forum! A few questions- some of them may seem silly so sorry in advance.
- Is it a front load unit (DVD goes in horizontally), or does the face plate open up and you put the DVD in that way.
- Have you tried multiple discs? Are these all store bought?
- What about trying a CD- will it read that?
- Are you sure you are putting the disc in right side up? (Yes, I have seen people do this wrong.)
- If it is the "push open" type, did you make sure you removed the paper that was inside?
If nothing else, I find it better when I go back to the dealer that I can say I have tried a few things.
Wolf Pup T16P
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