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Old 01-22-2016, 12:49 PM   #11
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Location: Seymour, TN
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We got what we felt like was a great deal on our Georgetown 364TS at a dealer 6 hours away, not exactly convenient for repairs so we tried the local Georgetown dealer and they weren't interested in help us with warranty issues, but happy to charge us their hourly rate to make all the repairs necessary. So I found the Forest River Georgetown rep and he sent me a list of the three closest dealers willing to do warranty work, and the closest was only an hour and 15 minutes from our home. So ended u much better than a 12 round trip to drop off and then go pick back up.

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Old 01-22-2016, 01:01 PM   #12
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I started checking around found several rv repair shops that would do warranty work. Several had worked at major dealers changed management so they opened their own shops. One I have found out they get you in and out and strive for customer satisfaction which drives their business.

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Old 01-22-2016, 06:09 PM   #13
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You do not need to go to a FR dealer to get your appliances repaired. They are not warranted by FR but by the individual appliance mfr. Any suburban service center can do the repair under warranty for you. Forest River will not sell parts directly to a non FR dealer or service center. They must purchase parts through a FR dealer, thus increasing the price for parts ( two mark ups and double freight) and a long delay for all the paper channels and a little animosity among dealers. The RV industry does not have franchises only individual dealer agreements.

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dealer, repair, warranty

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