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Old 04-06-2015, 08:43 AM   #1
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Warranty work?

One concern we have is IF we need work done that's covered under FR warranty, does it HAVE to go back to the original dealer for repair?
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Old 04-06-2015, 08:59 AM   #2
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If your on a Long Trip what do you think? NO! Youroo!!
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Old 04-06-2015, 09:01 AM   #3
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No, but I've heard that some dealers don't put you on their priority list if you haven't bought from them. I have had warranty work done at a dealer that I did not purchase from and there wasn't any problem. Kind of silly for them to ignore any work, IMO. Good service can help to build a relationship which can lead to a future purchase, or work other than warranty needs.


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Old 04-06-2015, 09:20 AM   #4
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I've found that established independent service dealers are often able to get to the problem sooner, are more interested in spending the time and effort to actually find and correct the problem, and have no problem working with the factory to get authorization for repairs.
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Old 04-06-2015, 09:43 AM   #5
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My local FR dealer didn't sell our brand the folks at VANCOUVER RV have been the best! I talked to them about doing any warranty work (should I need it ) before we went to Ohio to get our unit.
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Old 04-06-2015, 01:30 PM   #6
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Quote:
Originally Posted by R&J Silverback View Post
My local FR dealer didn't sell our brand the folks at VANCOUVER RV have been the best! I talked to them about doing any warranty work (should I need it ) before we went to Ohio to get our unit.
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Old 04-07-2015, 07:53 PM   #7
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Our original dealer was useless but where the unit is now on Vancouver Island, Arbutus RV have bee exceptional to deal with. Parts are ordered and will be installed soon thanks to them!
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Old 04-11-2015, 10:59 AM   #8
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Quote:
Originally Posted by youroo View Post
If your on a Long Trip what do you think? NO! Youroo!!

You don't Have to go back to selling dealer on short trips either!!!!


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Old 04-11-2015, 12:06 PM   #9
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There are two types of warranties to consider. Dealer's sell additional/extended warranties that are part of national networks of participating service centers.
The other warranty is the factory warranty, usually one-year and extended to the original title owner only. Typically, the dealer than sold you the RV will give you a "head of line" pass at their service center for factory warranted repairs (they want your return business).
Dealers that also sell FR RVs will perform the factory warranty repairs as well. Don't expect the red carpet treatment, unless you butter them up with the notion you're considering to trade-in for a new RV. You got deep pockets if you're considering to trade your less than 1-year RV for a new one. Good for you if that's the case.

If you are the second owner of an RV, please note...the manufacture's warranty is not extended beyond the original owner. It does not matter if the 1 year manufacture's warranty period has not yet expired, the warranty was invalid the moment title was transferred to the 2nd owner. NOTE TO OTHERS, if you are purchasing a less than 1 year old RV, make sure the original owner takes the RV in for manufactured warranty repairs before you complete the bill of sale and title transfer.
Of course, it takes a honest seller to acknowledge defects requiring repair. The seller is most likely looking for a buyer willing to pay the best price, not the headache of repairs before purchase.

Something to consider through my recent experience.

cheers
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Old 04-13-2015, 06:45 PM   #10
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I had a different experience here in CT. I purchased my TT at a dealer in NY, about 3.5 hours away, because they had what I wanted. After our first season of camping, we made a small list of items that needed repair. I called about 5 dealers (that all sell Forest River products) that were closer to me and every single one of them said "no" to doing my warranty work.
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