Originally Posted by 5picker
I'm going to be the Devil's Advocate.
Are you certain that you didn't cause these latest problems?
I have to assume when picking up the unit at the dealer you must NOT have went inside and checked things out before you towed it home or you would have likely seen the busted door(s). You realized there was a dead battery when you went to hook up... did you check for items that could have been left on once you applied 12v power. Do you know the switch for the slide was somehow damaged by the dealer causing it to be on? Had I seen these things when picking up my unit, I would have marched right inside the dealership and dragged someone out by the ear to document this stuff.
I'm not trying to be a stickler but lets face it, there still remains a certain amount of responsibility each and every one of us must bear EVERY time we hook up our rigs to tow them somewhere.
Did you fully communicate with your dealer an exact time when you would be dropping by to pick up the unit? If you did, shame on them for not having it ready but if you simply said "I'll drop by and pick it up so we can use it while waiting on parts" then some of that onus is on you.
The other thing that is going to be tremendously hard to overcome in this situation is your perspective of whether it will EVER be good enough for you from here on out. I'm not supporting the dealers position (or yours) but from your comments, I just don't see you being happy with any outcome.
I sure hope you get this resolved but I also hope you don't let it eat at you to the point you will never enjoy your camper or the RV life all of us here look forward to. We all have make lemonade out of lemons sometimes.
Comments meant respectfully.
I can appreciate a devil's advocate perspective, but I do hope after reading the things I've written you're doing it solely to play both sides. We did not check the camper when we picked it up. We had just driven 4 hours from my brothers house, and just wanted to pick it up for the weekend and bring it back Sunday after my birthday. We were told the camper would be "ready for pick up anytime that day" since the service dept was closed on Sunday's. It was parked in an open spot for us to hook up. We assumed the battery was dead because the electric jack was left in the on position by the dealership. That's a reasonable thought process.
Am I certain we didn't cause the problems? I don't mind exploring your idea, but can you elaborate? How exactly would we have knocked the slide off its track, bowed the body to the point where seam sealer was detached, and the doors latches break? This is especially odd to me considering we've drive it lots of places this year with not a single problem, and our drive home was smooth sailing.
The switch for the slide isn't damaged physically. Even if we went inside there would have been no way to test the slides (battery was dead). I don't think the switch is damaged at all, to be honest.
I'm confused as to how this would be "on us" because we wanted to use our camper while waiting on parts for the original warranty work. That would be:
-Stickers, upholstery, and the small fitting that was delaminating.
None of this would be "on us" based on this? Unless i'm missing your thought process.
Again, I get playing devil's advocate but I also hope you can play consumers advocate and put yourself in the position of owning a 2016 camper with extremely minimal warranty repairs needed, picking it up for your birthday to find your slide not working, damaged interior, and damaged exterior- how is that acceptable to anyone?