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Old 09-26-2016, 07:53 AM   #1
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WWYD: Feeling violated

Hey all--

We've owned our camper since October of last year. Last month we went through the camper to see if we had any warranty issues before our year was up. We did, but they were minor. Delamination, stickers on exterior peeling, and the awning was becoming just slightly detached where it meets the camper. That's it.

It was there for 3 weeks and we decided that I want to camp for my bday weekend this weekend. I asked if we could pick it up while they await parts and bring it back Sunday.

We picked it up yesterday, and the battery was dead. We found that inconvenient, but manually hooked up, no biggie. As soon as we parked in the driveway I heard what sounded like an whining, or alarm. It would go and then turn off. Long story short... this is what we found with our camper:
- The rear slide no longer works, one side is completely dead but the motor was trying to either close/open it and fried. The entire camper smelled like burning something. That explains the dead battery.

-Both bedroom door latches were completely broken. One came off entirely from the metal clasp that connect it to the wall, the other was ripped in half???

-The black trim around the camper was popped out in at least 4 places, where I could now push and flex the trim and the glue was no longer sticking.


I feel really violated to have dropped this off in like new condition, with such minor repairs needed, and to get it back in a way that not only shows little care when in their hands, but will never be "like new" again. The only thing my husband and I could think of was that they hit a bump while towing it from the shop to storage and the chassis flexed so much that the doors banged so hard the latches broke, the slide came off the tracks, and the trim came unglued.

What would you do in this situation? I know it's all covered under warranty, but this is a 2016 brand new unit. How do you ever make it like new again after needing these repairs now? And should we expect to give up camping this entire fall? Like I said, I feel violated.
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Old 09-26-2016, 08:09 AM   #2
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First time I have heard "Delamination and Minor" used in the Same sentence! Are your doors "Hinged or Sliding"? Hinged doors falling off is Very Rare! It has been a Long time since I have seen "Glued Trim" on a RV,are you talking about the Vinyl insert trim"? Youroo!!
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Old 09-26-2016, 08:14 AM   #3
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First time I have heard "Delamination and Minor" used in the Same sentence! Are your doors "Hinged or Sliding"? Hinged doors falling off is Very Rare! It has been a Long time since I have seen "Glued Trim" on a RV,are you talking about the Vinyl insert trim"? Youroo!!

LOL, the delamination was on the very bottom corner of where the floor meets the wall in the rear bunkhouse. Very minor and fixable.
The doors are sliding and have the plastic "lock" that snaps on one side, and it attached by a clasp on the other.
The trim that goes all the way around the bottom of the camper. Not sure of the proper term. It bowed out and is no longer seam sealed to the camper. I used the word glued to explain that its detached.
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Old 09-26-2016, 08:40 AM   #4
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Are you sure you picked up the right camper...lol.

Document, take lots of pics and talk to the GM. I would also contact a factory rep and address ALL issues while under waranty. Since you are using it, go over everything.

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Old 09-26-2016, 08:51 AM   #5
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Sounds like your unit is in worse shape now than when you brought it to the dealer. If that is the case, I am not sure I would want that dealer to touch it again. I would assess the damage and determine what you can fix on your own ( your OP says all items were minor) and bring it home and fix it. Anything you can't fix, ask FR to recommend another dealer.
I know it is very frustrating to have to fix ( and/or pay for) repairs that should be covered under warranty, but my policy is forget about the principle and focus on results. You should not have to fix warranty items, but if you can it is usually less hassle and time to do it yourself.
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Old 09-26-2016, 08:51 AM   #6
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Are you sure you picked up the right camper...lol.

Document, take lots of pics and talk to the GM. I would also contact a factory rep and address ALL issues while under waranty. Since you are using it, go over everything.

Salt
Ha, if only that was the issue! The Service manager is going to send someone to pick up the camper from us. Guess we're canceling my birthday camping trip. You think I should contact Forest River directly?
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Old 09-26-2016, 09:06 AM   #7
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Sounds like your unit is in worse shape now than when you brought it to the dealer. If that is the case, I am not sure I would want that dealer to touch it again. I would assess the damage and determine what you can fix on your own ( your OP says all items were minor) and bring it home and fix it. Anything you can't fix, ask FR to recommend another dealer.
I know it is very frustrating to have to fix ( and/or pay for) repairs that should be covered under warranty, but my policy is forget about the principle and focus on results. You should not have to fix warranty items, but if you can it is usually less hassle and time to do it yourself.
That's certainly an idea. I felt the same way; why bring it back to a place that I *feel* didn't take good care of our unit when in their possession? My husband thinks since they broke it, they should be held accountable and I don't necessarily disagree. The service manager said he's going to find out what happened but before I could finish explaining my findings I was hearing excuses like "Oh it sounds like the switch is stuck on the slide". After I explained the other damages he seemed to agree that the chassis flexed hard enough to knock the slide off, break the door latches and de-seal the trim. He said it's all quite fixable, but it makes me feel like its a used unit that is going in for repairs due to age. And unfortunately, it's due to lack of care which is appalling.
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Old 09-26-2016, 10:41 AM   #8
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What could they have possibly run over in their lot that would cause that much damage?!
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Old 09-26-2016, 10:48 AM   #9
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What could they have possibly run over in their lot that would cause that much damage?!
I'm wondering the same damn thing! Any other ideas? I'm open minded. If it was just the slide, I would think it was simply coincidental, and a blessing in disguise to get it repaired while under warranty. But the slide, broken door latches and unsealed body moldings? How does that happen? This thing would have had to flex HARD for all of that to happen. Please throw out some ideas. I'll see if I can upload the video I took.
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Old 09-26-2016, 11:14 AM   #10
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let's see if this video works..

https://www.facebook.com/rachel.atla...04124981069811
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