Called Atwood to find out what we can do as this has ruined the brand new paint (being repainted over Thanksgiving)!!! Told them it was sputtering out of that rubber tube popping through the door. They told me I was incorrect as that is a vacuum tube not an outlet tube. I might not be the sharpest knife but I know by simply watching it's spitting water and other stuff out. Maybe it's sucking in also but it certainly spits! Would love to get this fixed prior to getting painted. On a side note the performance of the Atwood is amazing! NO complaints, love our never ending hot water!!!