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Old 07-18-2014, 06:27 PM   #1
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Belt tensioner

Hi guys, I was wondering if any of you have ever had to have your belt tensioner replaced on your motorhome? I have the 2011 Berkshire bunkhouse with the 340 hp Cummins engine. just got a quote from Freightliner for $2000 arrrgggggg!!!!!!!!
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Old 07-19-2014, 09:20 AM   #2
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Mitchell,
And of course, it's not covered under warranty- right? With an '11 coach, how far out of warranty are you? Did you contact the FL help desk and ask them? If you did, I bet that they said something like the engine is guaranteed for 5yrs/200k miles but the belt tensioner was made by someone else and that only has a 1 year warranty. This is what I was told when I had an issue with the fan hub on my '08. How about getting in touch with Cummins?
Good luck,
Tom
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Old 07-19-2014, 09:35 AM   #3
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I know shop rates are high but that price looks to be a bit over the top.

I would get other opinions from a couple of other shops.
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Old 07-19-2014, 11:47 AM   #4
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I do have an extended warranty and they're coming out to inspect this week
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Old 07-19-2014, 12:01 PM   #5
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Replaced mine twice on my '08 (same engine as you). Both times under warranty. The part was like $139 CAD for the entire tensioner and is about a 30 minute job. Not a big deal. Almost wasn't worth paying the $100 warranty deductible to Cummins. At $2000 they are flogging you because you drive a $200K+ motorhome.

Might as well replace the belt while you are in there, a safe play since you have been having tensioner issues, maybe the belt is glazed from not enough tension or worn out from too much etc etc.......unless they want $10K to do that! I think a belt was around $60-70 and it only takes 2 minutes to change the belt once they get the tensioner changed. I bought a spare to keep on hand as they aren't a common item at a auto parts store.

Bottom line, if you are paying more than $500 to get the tensioner and belt changed (including labour....yeah that's how we spell "labor' up here in Canada.....lol) be suspicious.

all the best,

James
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Old 07-19-2014, 12:08 PM   #6
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Great help thanks
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Old 07-19-2014, 12:12 PM   #7
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Try a Cummins dealer/shop. One thing most of us forget sometimes is that Frieghtliner and Cummins are two different companies. No way that should cost that much to change.


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Old 07-19-2014, 12:51 PM   #8
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Kenworth also works on Cummins but their shop rate will most likely be the same as Freightliner.

I was thinking of a small local Diesel Shop.
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Old 07-19-2014, 06:21 PM   #9
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Replaced mine twice on my '08 (same engine as you). Both times under warranty. The part was like $139 CAD for the entire tensioner and is about a 30 minute job. Not a big deal. Almost wasn't worth paying the $100 warranty deductible to Cummins. At $2000 they are flogging you because you drive a $200K+ motorhome.

all the best,

James
Yep, "someone saw her coming", the dirty ^#745@ 7.

And yes that SHOULD be covered under the Cummins warranty which is a full five years.

I can't believe the scumbag ripoff artists. Maybe 'cause she is a girl??

boowho??
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Old 07-19-2014, 06:29 PM   #10
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....5yrs/200k miles but the belt tensioner was made by someone else and that only has a 1 year warranty. This is what I was told when I had an issue with the fan hub on my '08. How about getting in touch with Cummins?
Good luck,
Tom
That tesioner has GOT be covered under the Cummins warranty, at least IMHO.

I've decided that FL spends more time TELLING us what great CS they offer, rather than actually offering it. I love my FL chassis, but am not all that happy with the company itself. They did step up to the plate on replacing my defective shift controller box, however.

If you can get Sean on the line at CS, you've got a better chance of success, (again) IMHO.

Boowho??
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Old 07-19-2014, 08:49 PM   #11
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Not sure where u are located but call a cummins distributor shop and give them the serial number they should be vale to tell you warranty status. And if out of warranty more than likely be able to do it cheaper or even work a little more with you.


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Old 07-19-2014, 09:09 PM   #12
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That tesioner has GOT be covered under the Cummins warranty, at least IMHO.

I've decided that FL spends more time TELLING us what great CS they offer, rather than actually offering it. I love my FL chassis, but am not all that happy with the company itself. They did step up to the plate on replacing my defective shift controller box, however.

If you can get Sean on the line at CS, you've got a better chance of success, (again) IMHO.

Boowho??

As I mentioned earlier, mine was replaced twice and covered under the Cummins warranty without issue, the last time about 4 1/2 years into the warranty. Had to pay the deductible but still cheaper when labour factored in. This IS a covered part.
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Old 07-19-2014, 09:21 PM   #13
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Does anyone know of a Cummings dealer on Long Island
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Old 07-20-2014, 07:26 AM   #14
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Mitchell,
Not sure where there is a Cummins dealer on LI but there is a Freightliner Dealer/service center on Lakeland Ave in Bohemia. It is called TRUX or Freightliner of Long Island. The work they do is very good.
Good luck,
Tom
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Old 07-20-2014, 08:13 AM   #15
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You had work done on your RV there? I bought some parts from them once didn't realize they would work on the RV
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Old 07-20-2014, 08:46 AM   #16
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We take ours only to frightliner or a cummins dealers for engine or chassis work, odds are a RV dealer won't know how to fix in the first place or how to do it right.
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Old 07-20-2014, 10:27 AM   #17
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Mitchell,
Yes, I have had warranty work done there as well as some maintenance (chassis lube) and NYS inspection.
Tom
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Old 07-20-2014, 12:53 PM   #18
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That's great news I'm going to call them up and make an appointment.
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Old 07-20-2014, 08:56 PM   #19
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If the tension-er is bad what the shop may not be telling you is that there is burned rubber from the belt on all the pules. If you do not clean them off the belt will slip, squeel and give you constant problems. I know because the first time mine was changed FL did a quick and dirty job under warranty. The second time was out of warranty. Cost about $2000. I was there for the entire job and the tech earned every penny. Took two days to clean things up and at one point the thought was might have to replace the water pump and AC pump. You would not think so but It was a real mess. FL near me really Scr$$ed me on the first repair.
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Old 07-21-2014, 09:15 AM   #20
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Good to know I will watch as they do it
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