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08-17-2016, 01:18 PM
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#1
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Junior Member
Join Date: Aug 2016
Location: Texas
Posts: 20
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Berkshire Xl coming unscrewed !
As I mentioned earlier , this is my first Berk XL 40 BH .. We have had it on the road for a total of 21 days .. We returned with a broken table, bunk doors came off , and several cabinet hinges screw holes stripped out .. All of the issues above I feel are screw and stripped hole issues .. Is this something that I need to get used to or did they change something with the Berk XL ?
This is a brand new unit and didn't expect to have so many screws come loose . LOL
We researched Motorhomes for a while and this seemed to best fit our family.
Any suggestions ? I am taking it into the dealer they say don't worry its all covered ..
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08-17-2016, 01:32 PM
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#2
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Senior Member
Join Date: Nov 2011
Location: Columbia, SC
Posts: 795
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Quote:
Originally Posted by joeplante
As I mentioned earlier , this is my first Berk XL 40 BH .. We have had it on the road for a total of 21 days .. We returned with a broken table, bunk doors came off , and several cabinet hinges screw holes stripped out .. All of the issues above I feel are screw and stripped hole issues .. Is this something that I need to get used to or did they change something with the Berk XL ?
This is a brand new unit and didn't expect to have so many screws come loose . LOL
We researched Motorhomes for a while and this seemed to best fit our family.
Any suggestions ? I am taking it into the dealer they say don't worry its all covered ..
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Kind of what you can expect with all Forest River products and to a lesser extent other manufacturers.
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08-17-2016, 05:24 PM
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#3
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Member
Join Date: Jul 2015
Posts: 91
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I don't know what a trilogy is but I can tell you this. Forest River Diesel Division is second to none with support for us owner.
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08-17-2016, 06:30 PM
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#4
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Senior Member
Join Date: Jun 2012
Location: Venice, FL / Hopkins, MI
Posts: 163
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Quote:
Originally Posted by lgray
Kind of what you can expect with all Forest River products and to a lesser extent other manufacturers.
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Really, Since I spend months in my motorhome, each year. Usually in it from May to September. I talk to a lot of owners of all different brands all over the country. When we talk about issues they all seem to have them. No brand stands out as problem free. Right now I'm at a RV park in South Dakota and camped next to an almost new Tiffin Alegro Bus, owned 7 months, that, according to the owner, has been in and out of the dealership for at least 2 of the 7 months. Problems with cabinets, slides, shades and A/C units.
Are there exceptions, yes every brand has a few dud's. Sounds like you got a dud!
__________________
Marc & Jan
Molly, Abby & Katie | The Cocker K-9 Kids!|Toad 2014 Cadillac SRX
2012 Berkshire 360FWS, Brake Buddy Vantage|Wineguard Travler SK-3005
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08-17-2016, 06:33 PM
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#5
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Senior Member
Join Date: Jun 2012
Location: Venice, FL / Hopkins, MI
Posts: 163
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Quote:
Originally Posted by Bunci
I don't know what a trilogy is but I can tell you this. Forest River Diesel Division is second to none with support for us owner.
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Absolutely true! I have never found a company so dedicated to their owners / customers satisfaction.
__________________
Marc & Jan
Molly, Abby & Katie | The Cocker K-9 Kids!|Toad 2014 Cadillac SRX
2012 Berkshire 360FWS, Brake Buddy Vantage|Wineguard Travler SK-3005
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08-18-2016, 04:07 AM
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#6
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Senior Member
Join Date: Apr 2016
Location: Indiana
Posts: 111
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Quote:
Originally Posted by lgray
Kind of what you can expect with all Forest River products and to a lesser extent other manufacturers.
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I disagree.
IMO Not sure about other Divisions but Diesel builds a "better than others" product and provides exceptional customer service.
__________________
2016 Charleston BH
2017 Jeep Wrangler Rubicon - purple - toad
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08-18-2016, 06:01 AM
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#7
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Senior Member
Join Date: Feb 2014
Location: In the Heart of Dixie
Posts: 2,001
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I disagree as well!
We are on our third brand new RV all three from different manufacturers and we have had little to no problem with our Forest River product, unlike our last 5th wheel, in the 18 months that we had it, it was in the shop 9 months. We are VERY happy with Forest River.
__________________
Pennie and Chuck, Mandi and Polly (the little dogs)
Hosted BamaGanza 2017 & 2018
2014 Georgetown XL378, 2014 GMC Acadia Denali Toad
The Home of the FREE because of the BRAVE
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08-18-2016, 09:35 AM
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#8
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Junior Member
Join Date: Aug 2016
Location: Texas
Posts: 20
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Follow up Berk XL
Thanks for input .. The other thing which was major was our bunk slide would not go back out .. Initially, I was panicked cause we were at 9100 feet and it was late on a friday night stuck 1/3 of the way out in colorado . I tried calling all of the numbers they give you to call for "help" in the first 60 days . No one answered .. I called Coachnet and they sent someone out the next morning (he knew nothing about the slides but was super friendly). I also called the dealer Motorhome Specialist in Dallas the that morning spoke to the Berk Tech , he told me it was a common issue with this one electric slide and a gear box . All of the other slides are hydraulic . I was able to continue my trip and just pull it out and in by hand.. He also told me not to worry cause Forest River takes great care of their customers .. But you all can imagine the feeling after spending so much on a Motorhome .. As far as the drive-train, air brakes, diesel and Allison transmission I have no doubt they are top notch and had zero issues . I love the way it rides and drives.
Like my wife said .. its a silly screw that can be fixed .
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08-19-2016, 10:05 PM
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#9
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Member
Join Date: Jun 2016
Location: Maryland
Posts: 34
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We also have just purchased an XL BH 40 last month. Our has been almost trouble free except for the bed slide that only extend when my wife presses the button while I push on the bed to slide it out....
__________________
Elisabeth, Jacques and 7 year old Gabriel
Maggie (10 year old Otterhound) and Bodhi (30 months Golden Doodle)
2017 Berkshire XL40BH-380
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08-20-2016, 06:48 PM
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#10
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Member
Join Date: Mar 2014
Location: Rowlett, Texas
Posts: 49
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Every motorhome builder builds a poor/fair/good product. Its up to you to make it great. In any wet area replace all screws with stainless steel screws and others area as well. Purchase many cans of rustoleum black paint and crawl under every other year and spray the frame/crossmembers and support beams. Go around and lube regular and clean and adjust. Things will need repaired, do a better job than a assembly line worker will do and you will soon have a great coach.
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