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Old 07-26-2014, 11:18 PM   #11
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That is odd that we both had the same bolt break. I'm going to look around to see if I can find a better product but I may just have FR fix mine also at Goshen. One week.


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Old 08-15-2014, 07:44 AM   #12
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3 mons in on my new 2013 the bolt in post #2 broke. Repaired it but had the ratcheting noise. Camping world replaced with a new step but the ratcheting started again. Traced it to 4 washers on the cam shaft. Lippert claimed those 4 washers didn't belong there and were not part of the step. Randy at FR got them to swap it with a new step as a goodwill gesture ... so how come post #1 with the broken cam has 4 washers in the picture? The washers are why it broke, the cam is supposed to be flush to the step. Washers don't belong there. Wondering if those washers came from Lippert not camping world!
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Old 08-15-2014, 04:19 PM   #13
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I can not understand why FL continues to use this step. I has proven itself to have chronic problems both with sheared volts and faulty motors.

We have gone through 3 motors in less than 3 years. The average lifespan seems to be less than 6 trips.

I currently have a question in to Randy H to determine if there is an alternate step that can be installed.

If this was a safety issue ... it would likely be a general recall item. Unfortunately it appears to be considered nothing more than an inconvenience ... we the users are left holding the bag.

For the most part, Berkshire has a great product. Why do they not listen to user fear back to improve?
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Old 08-15-2014, 05:05 PM   #14
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Quote:
Originally Posted by lefaivre View Post
I can not understand why FL continues to use this step. I has proven itself to have chronic problems both with sheared volts and faulty motors.

We have gone through 3 motors in less than 3 years. The average lifespan seems to be less than 6 trips.

I currently have a question in to Randy H to determine if there is an alternate step that can be installed.

If this was a safety issue ... it would likely be a general recall item. Unfortunately it appears to be considered nothing more than an inconvenience ... we the users are left holding the bag.

For the most part, Berkshire has a great product. Why do they not listen to user fear back to improve?
I don't know how long these have been an issue. I know in general, parts like this are part of big contracts (especially if you look at how many components have LCI on them in your coach), so by the time you get enough units in the field with problems, you're pretty far down the road. By that I mean, if you get 20 people with the same problem, you may have already installed the unit inf 500 or 600 coaches by then. You can't go take them all out, especially if 480 or more of them *aren't* having problems.

My experience with Randy and the team over there is that they are very proactive. I know the BH slide mechanism has been beefed up and they are replacing units in the field (replaced mine for free even though I am out of warranty).

I know with the steps, they paid me for the steps I replaced at Camping World (which they technically didn't have to do), and then called Lippert on my behalf to get a me a second replacement step when the one Camping World sold me had problems. Randy's comment to me was "I buy a lot more steps from Lippert than you do so I'll work with them on it."

Solid customer service crew from my experience, and very responsive. In fact, I've told them my next MH will be a Berkshire because of the solid support these guys give clients.

sean
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Old 08-15-2014, 05:38 PM   #15
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Sean

As far as beefing up the slide ... that has been done and how can I go about having mine beefed up as well.
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Old 08-15-2014, 05:51 PM   #16
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I would contact Andy/Randy or Isaac over at FR. With mine they just wanted the old motor back so they could send it to Lippert.

The steps...I don't know what to tell you; I'm on my third set. I think FR has done right by me, but I still hope every time I step down that it doesn't break!

sean
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Old 08-15-2014, 06:43 PM   #17
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In my post #2 when I took the linkage off it also had 4 washers in the system. I had the tolat strps replaced at the rally by Lippert. I cannot believe how quiet the new steps are. The tech that change the steps said the retacheting noise is the motor and a component in the motor goes bad and cannot be repaired. As for the grade 8 bolt to shear off, the tech was amazed it could break as they did. He took my old broken linkage and was going to ask to have the bolts analyzed be the metalologist as there might have been an issue with the metal used to make the bolts. Grade 8 are the hardest and strongest bolts available and should not shesr as is happening with these steps.
I was also surprised on the new steps that there is clearly a label that states "do not lubrucate". I hope these new steps are an improvement over the old as I too have gone through 3 motors.

Special thanks to Randy and Leo and the whole Forest River team for all the great efforts at the rally to take care of all our issues. They made me a real believer and the next RV I buy will only be a FR product.
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