Originally Posted by lefaivre
I can not understand why FL continues to use this step. I has proven itself to have chronic problems both with sheared volts and faulty motors.
We have gone through 3 motors in less than 3 years. The average lifespan seems to be less than 6 trips.
I currently have a question in to Randy H to determine if there is an alternate step that can be installed.
If this was a safety issue ... it would likely be a general recall item. Unfortunately it appears to be considered nothing more than an inconvenience ... we the users are left holding the bag.
For the most part, Berkshire has a great product. Why do they not listen to user fear back to improve?
I don't know how long these have been an issue. I know in general, parts like this are part of big contracts (especially if you look at how many components have LCI on them in your coach), so by the time you get enough units in the field with problems, you're pretty far down the road. By that I mean, if you get 20 people with the same problem, you may have already installed the unit inf 500 or 600 coaches by then. You can't go take them all out, especially if 480 or more of them *aren't* having problems.
My experience with Randy and the team over there is that they are very proactive. I know the BH slide mechanism has been beefed up and they are replacing units in the field (replaced mine for free even though I am out of warranty).
I know with the steps, they paid me for the steps I replaced at Camping World (which they technically didn't have to do), and then called Lippert on my behalf to get a me a second replacement step when the one Camping World sold me had problems. Randy's comment to me was "I buy a lot more steps from Lippert than you do so I'll work with them on it."
Solid customer service crew from my experience, and very responsive. In fact, I've told them my next MH will be a Berkshire because of the solid support these guys give clients.