Reply
 
Thread Tools Display Modes
Old 11-11-2015, 12:40 PM   #1
Senior Member
 
ernest917's Avatar
 
Join Date: Jun 2011
Location: Woodville, Texas
Posts: 1,713
Disappointed in FR

Well, I've always been FR's biggest fan but I have to say I'm very disappointed with the non-action I've recently experienced...

As everyone is fully aware, I've been dealing with POJ steps for over 4 yrs now - all of which has been totally documented with Mitch at FR... Last week I reached out to Mitch and asked if FR couldn't do something to give me some relief... (I asked this after noticing several other Berk owners had had their steps replaced)... In my opinion Mitch totally bailed on me - he gave me the phone number of the manufacture and told me to deal with them...

In addition, my Diamond Shield has serious mildew issues around the headlights and knowing that it has a lifetime warranty, I asked if he could help me resolve this issue... Again Mitch gave me their phone number and told me to call them...

I realize that I have a 2008 model not a 2014 or 2015 BUT I'm as proud of it as all you other owners are of yours...

Yes - I'm a tad ticked off by this... I was hoping for more than phone numbers (which I could get myself)...

Soooo - I guess I'll just deal with this all myself... Thanks Mitch for all your FR assistance...


Sent from my iPhone using Forest River Forums
__________________

__________________
ernest917 is offline   Reply With Quote
Old 11-11-2015, 02:00 PM   #2
Fulltime in our Berkshire
 
KennyGolub's Avatar
 
Join Date: Oct 2014
Posts: 882
Boy, I'm sorry to hear that.

I'm not sure who Mitch is, so I can't comment on him.

I'm a little "bummed" that I still haven't received a reply to my email to Randy after about a week and a half. I'm going to have to look up his phone number. Maybe I'll get a better response.

But I'm with you on that no matter what year our coach is, it's still our pride and joy.

I hope you can find some satisfaction along the way.


Ken
__________________

__________________
Ken & Laurie
2015 Berkshire 400QL
2016 Chevy Colorado
Home is Where we park it
KennyGolub is offline   Reply With Quote
Old 11-11-2015, 02:30 PM   #3
Senior Member
 
tmmar's Avatar
 
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,258
Quote:
Originally Posted by KennyGolub View Post
Boy, I'm sorry to hear that.

I'm not sure who Mitch is, so I can't comment on him.

I'm a little "bummed" that I still haven't received a reply to my email to Randy after about a week and a half. I'm going to have to look up his phone number. Maybe I'll get a better response.

But I'm with you on that no matter what year our coach is, it's still our pride and joy.

I hope you can find some satisfaction along the way.


Ken
I know Mitch so I am surprised at his responses. Also surprised Randy hasn't replied to you. I know them both and they are usually very eager to help. If you are using outlook as your email, send the email with high priority noting when you sent your first email and see if that helps.
__________________
Tom and Margaret
2014 Berkshire 390bh-60

tmmar is offline   Reply With Quote
Old 11-11-2015, 03:44 PM   #4
Fulltime in our Berkshire
 
KennyGolub's Avatar
 
Join Date: Oct 2014
Posts: 882
Yea...I gotta believe that they may presently be over-whelmed there.

I know our local service facility is having there busiest fall ever. And we are in a fairly rural area.

If it was anything but the slides, I'd probably just put it off until Goshen
__________________
Ken & Laurie
2015 Berkshire 400QL
2016 Chevy Colorado
Home is Where we park it
KennyGolub is offline   Reply With Quote
Old 11-11-2015, 03:56 PM   #5
Senior Member
 
ernest917's Avatar
 
Join Date: Jun 2011
Location: Woodville, Texas
Posts: 1,713
tmmar...

Right now I'm a little too pissed to talk to either one ...


Sent from my iPhone using Forest River Forums
__________________
ernest917 is offline   Reply With Quote
Old 11-11-2015, 08:03 PM   #6
Berkshire 390QS
 
NO3putt's Avatar
 
Join Date: Feb 2011
Location: Pueblo Colorado
Posts: 1,250
It looks like to me once a unit gets a little old, we have a 2009 Berkshire FR seams to bail out and the support goes away. We emailed Randy 3 weeks ago about an issue no reply.
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185
2009 Berkshire, 390QS, and toad
Skip
NO3putt is offline   Reply With Quote
Old 11-11-2015, 08:22 PM   #7
Senior Member
 
ernest917's Avatar
 
Join Date: Jun 2011
Location: Woodville, Texas
Posts: 1,713
NO3putt...

You are dead on... When I finally got Mitch on the phone and gave him my vin #, the first statement out of his mouth was -"Oh - you've got one of the old ones..." And things quickly went downhill from there... I can positively guarantee you that if I had one of the "newer ones" things would have gone in a totally different direction. To be totally honest with you, that pissed me off big-time...

I can promise you my 2008 unit looks showroom fresh (except for the dang screwed-up diamond shield on the front)... I, like all of you take tremendous pride in maintaining the looks of my coach and regardless of its age I'm proud of it...

I plan on calling the step manufacturer but as you will all agree - I'll start a square one with them and it will be a major up-hill battle getting them to admit that their unit is a POS and needs to be replaced where I have years of documented evidence with FR... Sorry - my blood pressure is climbing so I'll stop my rant for the time being....


Sent from my iPad using Forest River Forums
__________________
ernest917 is offline   Reply With Quote
Old 11-11-2015, 10:41 PM   #8
Senior Member
 
breezyhillfarm's Avatar
 
Join Date: Apr 2014
Posts: 546
Not to be the devil's disciple, but since these rigs are drastically out of warranty, why should FR be expected to do anything? If you had a 2008 Ram truck, the dealer and Dodge would react the same way, right?

The warranty work is built into the pricing structure. After the warranty it's pure loss for the manufacturer who will also not reimbursement a dealer.
__________________
breezyhillfarm is offline   Reply With Quote
Old 11-11-2015, 11:56 PM   #9
Senior Member
 
ernest917's Avatar
 
Join Date: Jun 2011
Location: Woodville, Texas
Posts: 1,713
Breezy....

Breezy....

I totally understand your point BUT had I been able to make the Goshen rally they were going to replace them.... Due to a medical emergency with my wife, I had to come home and was unable to attend... Replace them then - replace them now...... I'm sorry but I fail to see the difference...


Sent from my iPad using Forest River Forums
__________________
ernest917 is offline   Reply With Quote
Old 11-12-2015, 12:30 AM   #10
Member
 
Join Date: Nov 2011
Location: Southern California
Posts: 85
Quote:
Originally Posted by breezyhillfarm View Post
Not to be the devil's disciple, but since these rigs are drastically out of warranty, why should FR be expected to do anything? If you had a 2008 Ram truck, the dealer and Dodge would react the same way, right?

The warranty work is built into the pricing structure. After the warranty it's pure loss for the manufacturer who will also not reimbursement a dealer.

It's called CUSTOMER SERVICE !
A little known concept in a lot of businesses these days and especially in the RV industry.
It doesn't seem to me that ernest917 is looking for a completely brand new coach, just some help in keeping his coach in a good looking and safe condition. Also sounds like he might have a condition that should be given more consideration from FR than, here's a phone number. Even though it is a 2008 model.
I don't think anyone really expects a company to FULLY WARRANT/GUARANTEE an RV forever, but, more consideration than what I see here.
I am surprised at the response from FR in this instance as I own a 2008 8315SS, bought new from a dealer in 2010. By late 2013 I started to get soft spots in the floor that only got worse over time. After reading many entries on this forum I was able to trace the problem back to a flooring manufacturing issues at the plant during the time my TT was built in Millersburg. At this point my TT is almost 6 years old with a floor that's close to a trampoline and fast becoming worthless.
And NO factory warranty.
To make a long story longer, working through my local dealer and with the Rockwood plant warranty & service manager's, I was able to work out an equitable conclusion and FR replaced the entire floor in my trailer. Was it FREE, no! But it was a lot better than a phone number and a see ya later.
That's called CUSTOMER SERVICE! (and some consideration).
DW and I are looking to upgrade to a fiver and yes it will be a FR.
Sorry to hear of your 4 year issue earnest917, continue on the chain of command and I think you may still have a chance, at least I hope better than, "you are drastically out of warranty, why should FR be expected to do anything".
Good Luck
__________________

__________________
2002 GMC Sierra 2500HD Duramax

2008 Rockwood Sig Ultra Lite 8315SS
Livin the Life is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:50 AM.