Originally Posted by breezyhillfarm
Not to be the devil's disciple, but since these rigs are drastically out of warranty, why should FR be expected to do anything? If you had a 2008 Ram truck, the dealer and Dodge would react the same way, right?
The warranty work is built into the pricing structure. After the warranty it's pure loss for the manufacturer who will also not reimbursement a dealer.
It's called CUSTOMER SERVICE
A little known concept in a lot of businesses these days and especially in the RV industry.
It doesn't seem to me that ernest917 is looking for a completely brand new coach, just some help in keeping his coach in a good looking and safe condition. Also sounds like he might
have a condition that should be given more consideration from FR than, here's a phone number. Even though it is a 2008 model.
I don't think anyone really expects a company to FULLY WARRANT/GUARANTEE an RV forever, but, more consideration
than what I see here.
I am surprised at the response from FR in this instance as I own a 2008 8315SS, bought new from a dealer in 2010. By late 2013 I started to get soft spots in the floor that only got worse over time. After reading many entries on this forum I was able to trace the problem back to a flooring manufacturing issues at the plant during the time my TT was built in Millersburg. At this point my TT is almost 6 years old with a floor that's close to a trampoline and fast becoming worthless.
And NO factory warranty.
To make a long story longer, working through my local dealer and with the Rockwood plant warranty & service manager's, I was able to work out an equitable conclusion and FR replaced the entire floor in my trailer. Was it FREE, no! But it was a lot better than a phone number and a see ya later.
That's called CUSTOMER SERVICE! (and some consideration).
DW and I are looking to upgrade to a fiver and yes it will be a FR.
Sorry to hear of your 4 year issue earnest917, continue on the chain of command and I think you may still have a chance, at least I hope better than, "you are drastically out of warranty, why should FR be expected to do anything".