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Old 02-09-2016, 12:27 PM   #1
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Dometic HP/AC

We have a Dometic High Capacity AC unit with Heat Pump. The unit stopped cooling and heating. Had a technician check it out today. Turns out it has no cooling/heating due to lack of freon. There is no way to add freon to these sealed systems, the whole unit must be replaced.

Since the unit was once replaced under the Dometic warranty it is not under warranty anymore even though the new unit is only 1 1/2 years old. Only a 2 year warranty from Dometic based on the original date of purchase.

This will have to go under my extended warranty. Thankfully I have one as the new unit is about $1200. What a bummer.


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Old 02-09-2016, 12:51 PM   #2
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Did the service guy say how the freon might have escaped?

That sucks, Dometic should honor a 2 year warranty on a replaced unit.
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Old 02-09-2016, 12:59 PM   #3
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Marty, do they go by date of purchase of the coach or the ac unit? As Cajun said, if the warranty is on the ac unit, Domestic should replace the unit under their warranty.
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Old 02-09-2016, 04:09 PM   #4
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I talked to Dometic and they said that the warranty goes by the date you purchased the coach and Not the date of installation. Had I purchased the replacement unit it would be covered but not if it is a warranty replacement unit.

This is the second unit to fail for the same reason.


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Old 02-09-2016, 04:34 PM   #5
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legally you have a year warranty from the date of the last repair. Talk to the boss of the person you talk to on the phone. Then when you get that person on the phone, ask for their boss. Amazing how that works.

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Old 02-09-2016, 04:37 PM   #6
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and it is 1 year from the date of last repair, no matter who replaced it. Warranty work or not.
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Old 02-09-2016, 05:46 PM   #7
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Karen it's been on there longer than 1 year.

I'd like to know what part failed on the unit that a let the freon escape.
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Old 02-09-2016, 06:46 PM   #8
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The freon leaked from the system and we will never know specifically where the leak occurred. These are now disposable units. You need to change the whole thing.

The tech told me the specific freon that is used in the unit a special license is required to handle that type of freon. If you knew someone in the AC business they could solder in access ports on the lines but with the current design there is no easy way to added freon.


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Old 02-09-2016, 06:47 PM   #9
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Under what statute?

Quote:
Originally Posted by RKNOLA View Post
legally you have a year warranty from the date of the last repair. Talk to the boss of the person you talk to on the phone. Then when you get that person on the phone, ask for their boss. Amazing how that works.

Karen
Under cover of what local, state or federal statute or authority is there a one year warranty on repairs? This would be good to know.
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Old 02-10-2016, 07:05 AM   #10
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I had a tech look at my rear unit on my BH last year and he told me that those units were disposable.


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