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Old 09-18-2015, 09:59 PM   #11
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Boo, I don't have the same model and my engine access door was carpeted not tiled. I can tell you first hand that the carpeted door was stitched in at the factory, but a carpet knife took care of that stitch job by FR. The actual lid buts up against a step that is also a 2nd door. Booth had to be removed in my unit in order to gain access to the engine. It is a royal PIA they fit very tight! So tight in fact that when I replaced them I had to stand on the main door to get it in place.

I will also agree with you about Mike Bukowski. In the thread titled Quality and Workmanship is Cr@P I posted a few lines about FR and Mike. I have come to the conclusion that FR only pays attention to "New Warranty Issues" after that you are SOL. Imagine a paying customer wanting work done by the people that built your rig and they tell you "We cant make an appointment for you because all we are doing now is warranty work". Not Good! It will be interesting to see how people feel after the coach they have purchased from FR is out of the factory warranty, and they need help. I cant be the only one that has been told this by Mike. I wonder if this is why he was less than helpful with you?
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Old 09-18-2015, 10:36 PM   #12
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Originally Posted by 15berkxl View Post
If I can help you in anyway please let me know I have known of Mike since he worked for Damon. The problem with FR is a lot of employees are engineering challenged. Yes his title is customer service but he will help you even if your unit is not in warranty. What other company will do that?
Have you thought of contacting FL with your vin # to learn if your unit is a concern.


Wayne
I could try FL, but they are probably going to be pretty "closed mouth" about it and claim there was no engineering defect there. Just normal wear and tear. Seems I remember someone else trying FL and getting pretty much blown off.

Thanks for you offer of help..... I'll certainly ask if I think you can do some good.

BTW, for all that don't know.... My Berk is a 2011 and is WELL out of warranty.

Boowho??
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Old 09-18-2015, 10:41 PM   #13
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Boo, I don't have the same model and my engine access door was carpeted not tiled. I can tell you first hand that the carpeted door was stitched in at the factory, but a carpet knife took care of that stitch job by FR. The actual lid buts up against a step that is also a 2nd door. Booth had to be removed in my unit in order to gain access to the engine. It is a royal PIA they fit very tight! So tight in fact that when I replaced them I had to stand on the main door to get it in place.

I will also agree with you about Mike Bukowski. In the thread titled Quality and Workmanship is Cr@P I posted a few lines about FR and Mike. I have come to the conclusion that FR only pays attention to "New Warranty Issues" after that you are SOL. Imagine a paying customer wanting work done by the people that built your rig and they tell you "We cant make an appointment for you because all we are doing now is warranty work". Not Good! It will be interesting to see how people feel after the coach they have purchased from FR is out of the factory warranty, and they need help. I cant be the only one that has been told this by Mike. I wonder if this is why he was less than helpful with you?
wm1964......

Being out of warranty, FR (make that Randy) has always been good to me.

Even comped parts on some problems and I just had to cover the labor. This is after warranty had expired.

Typically, if it's a problem that is had by multiple owners, they seem more amenable to help you even out of warranty.

At least that's the way it seems to me.

Boowho??
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Old 09-18-2015, 11:36 PM   #14
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Just a side note here but going through the broken fan bolt problem myself right now. Had a bolt fail/shear of and then the bracket actual cracked in half. While mine is a '08 I can tell you that on mine the radiator does not have to come out to change to the upgraded fan pulley bracket (5 bolt). And those kind of $$$ you mentioned are absurd. I'll likely make a post once my experience is over with regards to the fan bracket bolts and how to do it. It is also possible if one is thin enough to gain access to those bolts crawling up beside the tailpipe. Not as easy but doable.
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Old 09-19-2015, 07:57 AM   #15
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(I am Kay - Boo's wife) I contacted Forest River on their website and the person who responded was Mike and under his name it just says Customer Service. Got an emal from him that he has forwarded my email to Randy Houser. Will see what Randy says.

Welcome Kay. Nice to see you on the forums.
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Old 09-19-2015, 09:48 AM   #16
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Boo,
I previously had an '08 and went round and round with Freightliner to get it fixed. I finally got to Daimler Chryslers head of thir legal department and she approved the repair. When I brought it in to Freightliner I fully expected that the radiator would need to be removed to change the fan hub. When I went to pick the coach up, I asked if they replaced the antifreeze when they removed the radiator. They said that they didn't need to remove the radiator. They one of the techs was able to crawl up into the area from underneath and do the work. I don't have that coach now so I hope that the work was done and that who ever purchased it doesn't have a problem.
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Old 09-19-2015, 10:10 AM   #17
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Just a side note here but going through the broken fan bolt problem myself right now. Had a bolt fail/shear of and then the bracket actual cracked in half. While mine is a '08 I can tell you that on mine the radiator does not have to come out to change to the upgraded fan pulley bracket (5 bolt). And those kind of $$$ you mentioned are absurd. I'll likely make a post once my experience is over with regards to the fan bracket bolts and how to do it. It is also possible if one is thin enough to gain access to those bolts crawling up beside the tailpipe. Not as easy but doable.
Did yours damage the radiator when it broke? The multi-thousand dollar figure I heard was for a completely ruined radiator.

I'll be stopping at an Oasis shop in a week or so. I'll ask them.

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Old 09-19-2015, 10:12 AM   #18
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Boo,
I previously had an '08 and went round and round with Freightliner to get it fixed. I finally got to Daimler Chryslers head of thir legal department and she approved the repair. When I brought it in to Freightliner I fully expected that the radiator would need to be removed to change the fan hub. When I went to pick the coach up, I asked if they replaced the antifreeze when they removed the radiator. They said that they didn't need to remove the radiator. They one of the techs was able to crawl up into the area from underneath and do the work. I don't have that coach now so I hope that the work was done and that who ever purchased it doesn't have a problem.
Thanks, Tom..... I know several have had the problems. Hopefully mine has the upgraded fan hub.

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Old 09-19-2015, 10:19 AM   #19
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BTW, (back to the original topic)..... WHY would they design those trap doors to be so damn tight? And apparently, it does not loosen after it's initially removed and will be equally difficult to get up EVERY time.

I've even considered doing what it takes to remove mine, have it "shaved" maybe 1/16 total for a better fit. Expensive, but do-able I'd think.

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Old 09-19-2015, 10:31 AM   #20
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It is probably to lessen any engine noise in the back, so it doesn't leak from water or road splash and keep out any fumes from the engine.
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