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08-01-2014, 12:16 PM
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#1
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Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
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Excellent Service at a Hill Truck Sales of South Bend, IN
I have been having an issue with a shimmy/vibration in the front end of my new coach since day 1 when I picked it up at the dealer 10 months ago. I had gone to several places to have it looked at and told Steve of the Freightliner help desk that I was going to the FROG Rally in Goshen. I asked if there was a Freightliner dealer that could take a look at my coach and he made arrangements for me to go to Hill Truck sales in South Bend, Indiana at 1011 Sample Street (574-289-4066). I arrived early Thursday (7/31) and met up with Jimmy Berridge who is the Body Shop Manager. He had Verdell and John take the coach for a ride and when we returned, they both said that there was definitely a problem. They did a number procedures on the front wheels and determined that the tires were out of round (almost oval shaped). Jimmy then contacted the help desk and told Steve the issue and he said to replace only 1 tire. Jimmy didn't like that idea so he went back to Steve and they agreed to replace both front tires. Jimmy and Laurie made arrangements with a local tire shop to replace the front tires. During this several hour process, Laurie, who is the office manager and warranty support person, kept my wife, who was in the drivers lounge, informed of everything that was happening.
The point of this posting is that if you are ever in the South Bend area and need work done on a Freightliner chassis, be sure to go to Hill Truck Sales in South Bend. Everyone at this facility was extremely knowledgeable and could not have been more friendly, caring and concerned with making sure that everything was just right. They took excellent care of my wife and I while we were there and it looks like the issue has finally been resolved.
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Tom and Margaret
2014 Berkshire 390bh-60
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08-01-2014, 12:20 PM
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#2
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Tom that's good news. I know you have been fighting this issue too long. Are you in Goshen tonight?
Sent from my iPhone using Forest River Forums
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08-01-2014, 01:59 PM
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#3
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Senior Member
Join Date: Feb 2014
Location: Dallas TX
Posts: 1,675
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So that is why you asked me if I had been having shimmy issue when we met yesterday.
I had told you I had a front end alignment before we left Texas.
My issue was pulling to the right.
The alignment cleared up 'most' of the issue for me, but still have a slight pull to the right most times.
Anyway, Nickie and I are glad to meet all of you.
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Dan
2014 Berkshire 390RB-60
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08-01-2014, 04:39 PM
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#4
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Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
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Phil,
Yes, Margaret and I are in Goshen as is Marty and Donna. When do you expect to arrive?
Dan,
Yes, that is why the question last night. Every time i mention that I have Goodyear tires, all the techs just look at me and roll their eyes. Not sure what that means though (LOL!!)
Nice to meet you and Nickie as well.
Tom
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Tom and Margaret
2014 Berkshire 390bh-60
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08-01-2014, 05:16 PM
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#5
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Berkshire 390QS
Join Date: Feb 2011
Location: Colorado
Posts: 1,489
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Tom, are they putting all the Berks together? We plan to arrive tomorrow.
Skip
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2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 182 days
2019: 156 days (2009 Berkshire, 390QS, and toad)
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08-01-2014, 05:24 PM
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#6
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Tom
We will be there Sunday afternoon. See ya then.
Sent from my iPhone using Forest River Forums
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08-01-2014, 05:25 PM
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#7
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Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
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Skip,
Not all next to one another but in the same general area.
Tom
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Tom and Margaret
2014 Berkshire 390bh-60
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08-01-2014, 06:06 PM
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#8
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Excellent Service at a Hill Truck Sales of South Bend, IN
Where are we parked. Hope not in the infield.
Sent from my iPhone using Forest River Forums
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08-01-2014, 08:00 PM
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#9
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Senior Member
Join Date: Feb 2014
Location: Dallas TX
Posts: 1,675
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Section to the right after you enter. Paved roads, gravel pads full hook up near the street.
There is 6 or 7 Berkshires in here now.
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Dan
2014 Berkshire 390RB-60
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08-01-2014, 08:58 PM
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#10
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Senior Member
Join Date: Sep 2012
Location: Charleston County SC
Posts: 767
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Tom and I are in the estate section per Tom 435 & 433
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08-01-2014, 09:00 PM
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#11
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Senior Member
Join Date: Sep 2012
Location: Charleston County SC
Posts: 767
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Phil.
Correction. 445 & 443
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08-02-2014, 07:26 AM
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#12
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Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
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I forgot to include that fact that they are open from 7am until midnight Monday through Friday and open on Saturday from 9am to 3pm (not sure if the hours are exactly correct but they are open on Saturday as well).
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Tom and Margaret
2014 Berkshire 390bh-60
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08-03-2014, 08:30 PM
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#13
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Senior Member
Join Date: Feb 2014
Location: Dallas TX
Posts: 1,675
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Tom, after talking to a few Berkshire owners I think I'll check into taking our rig to that shop while we are in the area.
Even though my issue is a pull to the right maybe they can help with that.
I don't want to drive a few thousand more miles before we get home holding the steering wheel to the left.
Thanks for the tip.
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Dan
2014 Berkshire 390RB-60
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08-03-2014, 09:28 PM
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#14
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Dan it was nice to meet you tonight.
Sent from my iPhone using Forest River Forums
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08-03-2014, 09:54 PM
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#15
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Senior Member
Join Date: Feb 2014
Location: Dallas TX
Posts: 1,675
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Likewise Phil.
It's always nice to put a face to these online user names.
See you around the rally.
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Dan
2014 Berkshire 390RB-60
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08-13-2014, 01:37 PM
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#16
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Senior Member
Join Date: Feb 2014
Location: Dallas TX
Posts: 1,675
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Tom, I talked to JImmy on the phone. Nice guy.
Scheduled to take it to him in the morning.
He did remember you without me having to drop names. 
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Dan
2014 Berkshire 390RB-60
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08-18-2014, 09:52 PM
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#17
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Senior Member
Join Date: Sep 2012
Location: Charleston County SC
Posts: 767
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Tom
Now that you have driven home from Goshen and back to mouse land with the new tires on the front, the question is did it correct your shimmy problem? Having fun?
Marty
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08-19-2014, 06:40 PM
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#18
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Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
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Marty,
Problems seems to be pretty much eliminated. I find that occurs on certain roads which I attribute to the road surface. How is the pre surgery testing going? Hope all is going well.
Say hello to Donna for us and tell her that Mickey says he can't wait to see you guys in January.
Take care.
Tom
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Tom and Margaret
2014 Berkshire 390bh-60
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