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06-27-2016, 07:30 AM
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#21
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by dhornback
Does anyone suggest who to contact to obtain exterior touch up paint?
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Call Andy and have your last 6 of your vin number. He is a very good guy and will help.
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06-27-2016, 07:31 AM
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#22
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Senior Member
Join Date: Mar 2015
Location: Mishawaka
Posts: 576
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Quote:
Originally Posted by Phil57
Really? That's news to me. I find them over the top helpful. If you are having issues let's talk. We can and will get you to the correct person to fix your issues. Don't fall in with some that just come on here to complain. Make it positive.
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Phil it could be that they are dealing with another group at FR and not the diesel division our Berkshires are made at. I have heard complaints of many towable and 5th wheelers that they don't receive the same support we do.
Wayne
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Wayne
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06-27-2016, 07:35 AM
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#23
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Senior Member
Join Date: Jul 2014
Posts: 7,363
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I think he does have a Berkshire. 2016. 34 Sq he said someplace ?
Russell
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06-27-2016, 07:36 AM
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#24
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by 15berkxl
Phil it could be that they are dealing with another group at FR and not the diesel division our Berkshires are made at. I have heard complaints of many towable and 5th wheelers that they don't receive the same support we do.
Wayne
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Dhornback I believe has a Berk. He had been posting on the Berkshire page anyway asking about WH issues. The rest are just ..well I'll pass on the answer.
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06-27-2016, 07:46 AM
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#25
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Senior Member
Join Date: Mar 2015
Location: Mishawaka
Posts: 576
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Quote:
Originally Posted by Phil57
Dhornback I believe has a Berk. He had been posting on the Berkshire page anyway asking about WH issues. The rest are just ..well I'll pass on the answer.
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Profile doesn't show anything under RV.
Wayne
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Wayne
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06-27-2016, 07:48 AM
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#26
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Senior Member
Join Date: Jul 2014
Posts: 7,363
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Check his posts.
Russell
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06-27-2016, 07:51 AM
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#27
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Junior Member
Join Date: Dec 2015
Posts: 17
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Maybe we just do not know whom to call at Forest River. Even my dealer confesses their service is terrible. I can confirm that first hand.
Always looking for positive results.
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06-27-2016, 07:54 AM
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#28
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Junior Member
Join Date: Dec 2015
Posts: 17
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Quote:
Originally Posted by Phil57
Attachment 112331
Call Andy and have your last 6 of your vin number. He is a very good guy and will help.
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Thank you so much. Will certainly call. I will state the help from fellow owners has been very helpful.
Thanks to all.
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06-27-2016, 07:55 AM
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#29
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Senior Member
Join Date: Jul 2014
Posts: 7,363
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Maybe your dealer can get in a new Berkshire & loan you the touch up bottle of paint ? I'm sure my dealer do that for me.
Russell.
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06-27-2016, 08:06 AM
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#30
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by dhornback
Maybe we just do not know whom to call at Forest River. Even my dealer confesses their service is terrible. I can confirm that first hand.
Always looking for positive results.
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Well your dealer is most likely the issue. Who is your dealer ?
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06-27-2016, 08:57 AM
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#31
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Senior Member
Join Date: Oct 2011
Posts: 765
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When talking service let's restate when you get to the right person the Diesel division is the best around. I cannot speak for the other divisions but you diesel guys who read through the Berkshire threads please know that most of us really appreciate your efforts.
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06-27-2016, 09:00 AM
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#32
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by dhornback
Maybe we just do not know whom to call at Forest River. Even my dealer confesses their service is terrible. I can confirm that first hand.
Always looking for positive results.
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If your dealer confesses that their own service is terrible why do you still deal with them? Isn't there another dealer you can go to?
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06-27-2016, 09:03 AM
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#33
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Junior Member
Join Date: Dec 2015
Posts: 17
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MHSRV in Alvarado, Texas
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06-27-2016, 09:13 AM
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#34
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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They usually are pretty good from what I hear. So aside from paint and the water heater why are you not happy with FR service? Have you dealt with Randy at FR yet?
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06-27-2016, 09:20 AM
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#35
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Junior Member
Join Date: Dec 2015
Posts: 17
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The slide out awning ripped off while driving down the road in high wind and the refrigerator did not work. I have yet to get repairs completed after 7 months
We really want to use our unit. We are dedicated in obtaining repairs and getting own with it. Fringe was repaired by local appliance person so we are working on the other repairs now.
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06-27-2016, 09:35 AM
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#36
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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So your Moho is not useable? A slide out cover is an easy fix why is the dealer dragging it out?
Slide toppers will be a problem in high wind areas. The fix is to put covers on them. Several members have out them on if you do a search you will find the info. I have had no problems with mine in four years. I have not however been out west where the wind can get very strong.
If your dealer is waiting on slide covers for more than a few days they are doing something very wrong. I would bet I could call Andy at FR parts and have one to my place by Wednesday.
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06-27-2016, 10:06 AM
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#37
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Junior Member
Join Date: Dec 2015
Posts: 17
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Thank you. Located a Carefree dealer and going up for repair next week. We appreciate all the help.
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