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12-15-2015, 12:56 PM
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#1
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Junior Member
Join Date: Mar 2015
Posts: 11
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Factory visit
Just left the factory after having several issues addressed. I can't thank Randy, Andy, Mike, and Warren along with the rest of the crew for the service, courtesy, and craftsmanship. All issues corrected. A tour of the plant, and a very enjoyable visit. Great service by a team that truly cares about the customer. A totally different experience from trying to get anything g done by the selling dealership.
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12-15-2015, 01:12 PM
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#2
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Senior Member
Join Date: Sep 2011
Posts: 522
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That is why we go after anyone who bashes on our Berks! We have the best service from the factory of any RV. Unless you own one you CANNOT understand FACT!
__________________
2011 Berkshire 390-rb-40, upgraded tires and front axle airbags, 2012 Jeep Wrangler 2 door, Blue Ox baseplate and BlueOx aladdin tow bar, Blue Ox Patriot brake system, wiring run through right frame rail and homemade led taillight bar.FB.
Ham KG5LTL.
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12-15-2015, 01:35 PM
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#3
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Junior Member
Join Date: Mar 2015
Posts: 11
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Totally agree. Love the Berk, and the service.
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12-15-2015, 01:52 PM
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#4
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Senior Member
Join Date: Aug 2013
Posts: 134
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Absolutely!!! Second to none!
--Nathan
2016 38a
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--Nathan
2016 38a
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12-15-2015, 02:26 PM
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#5
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Senior Member
Join Date: Oct 2014
Posts: 995
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Quote:
Originally Posted by JIM9091
Totally agree. Love the Berk, and the service.
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X3 .... their service is second to none.
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Ken & Laurie
2022 Riverstone Legacy 39RKFB
2022 RAM 3500 Laramie Dually
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12-15-2015, 02:32 PM
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#6
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Senior Member
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,082
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We were VERY impressed with our factory tour. Tommy was great and we had a wonderful time!
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Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
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12-15-2015, 04:06 PM
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#7
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Senior Member
Join Date: Feb 2015
Posts: 741
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Quote:
Originally Posted by KennyGolub
X3 .... their service is second to none.
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X4
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12-15-2015, 04:57 PM
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#8
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Senior Member
Join Date: Mar 2013
Location: Cut Off, La.
Posts: 1,830
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I'm actually looking forward to my visit come spring time next year.
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2013 Berkshire 390BH
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12-16-2015, 01:03 PM
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#9
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Senior Member
Join Date: Oct 2012
Location: Southwestern Mi
Posts: 1,242
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Quote:
Originally Posted by accumack
That is why we go after anyone who bashes on our Berks! We have the best service from the factory of any RV. Unless you own one you CANNOT understand FACT!
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x5.....Rich
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12-16-2015, 01:22 PM
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#10
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2014 360 QL
Join Date: Oct 2013
Location: gardendale texas
Posts: 153
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I have had really great service over the phone,,, randy really works with you to get anything done that needs fixing.
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2014 360 ql
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12-16-2015, 02:43 PM
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#11
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Senior Member
Join Date: Feb 2015
Location: Lake Havasu City, AZ
Posts: 630
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Quote:
Originally Posted by JIM9091
Just left the factory after having several issues addressed. I can't thank Randy, Andy, Mike, and Warren along with the rest of the crew for the service, courtesy, and craftsmanship. All issues corrected. A tour of the plant, and a very enjoyable visit. Great service by a team that truly cares about the customer. A totally different experience from trying to get anything g done by the selling dealership.
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Although we did not need anything fixed we stopped in for a plant tour early in the fall. I agree, outstanding to see and everyone was very friendly and eager to help or answer questions. Wish they were closer.
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2015 Legacy 340KP
2012 Wrangler Sport 
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12-16-2015, 03:09 PM
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#12
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Senior Member
Join Date: Oct 2014
Posts: 981
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Not to be a jerk,but for the $ of a berk,I would expect that you get treated better than us trailer trash.
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12-16-2015, 04:16 PM
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#13
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Senior Member
Join Date: Oct 2012
Location: Southwestern Mi
Posts: 1,242
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Quote:
Originally Posted by trbomax
Not to be a jerk,but for the $ of a berk,I would expect that you get treated better than us trailer trash.
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I don't know, money is money. Doesn't matter what any of us spent. I think that everyone deserves that top level service.
Rich
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12-16-2015, 04:33 PM
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#14
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Senior Member
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,082
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Quote:
Originally Posted by trbomax
Not to be a jerk,but for the $ of a berk,I would expect that you get treated better than us trailer trash.
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So, I get to tell my story again... 
We currently own a Rockwood ultralight - @ $30K worth of 5er - certainly no where near a Berk or even a Cardinal or Riverstone 5er.
At Goshen this year we had some delamination occurring on our ODS wall. Techs asked if we could come by the factory after the rally. Sorry, no, I am still working and needed to get back to home. OK fine, here is our logistics division's number, give them a call when you get back to Alabama.
So I did. What did Forest River do? Sent a transporter to Alabama, picked up our 5er, took it To Goshen, IN, replaced the ODS wall, roof and some other stuff Rockwood found. Sent it over to the Forest River PDI facility, ran it through there and fixed the 6 issues THEY found. Transported it back to my house and parked it on my RV pad.
Cost to me? Zip, Zero, Nada!
This is why I am in the market for a Berkshire and not a Tiffin or Newmar 
__________________
Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
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12-16-2015, 05:08 PM
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#15
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by BamaBob
So, I get to tell my story again...
We currently own a Rockwood ultralight - @ $30K worth of 5er - certainly no where near a Berk or even a Cardinal or Riverstone 5er.
At Goshen this year we had some delamination occurring on our ODS wall. Techs asked if we could come by the factory after the rally. Sorry, no, I am still working and needed to get back to home. OK fine, here is our logistics division's number, give them a call when you get back to Alabama.
So I did. What did Forest River do? Sent a transporter to Alabama, picked up our 5er, took it To Goshen, IN, replaced the ODS wall, roof and some other stuff Rockwood found. Sent it over to the Forest River PDI facility, ran it through there and fixed the 6 issues THEY found. Transported it back to my house and parked it on my RV pad.
Cost to me? Zip, Zero, Nada!
This is why I am in the market for a Berkshire and not a Tiffin or Newmar |
Made even more amazing being how you are "trailer trash" sorry Bob. Facts us facts.
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12-16-2015, 05:33 PM
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#16
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Senior Member
Join Date: Oct 2014
Posts: 981
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Well,ours is scheduled to go back on 02 feb for a bent pin box,internal bulgeing in right side wall,slide opening built out of square,and 20 other "smaller" problems. No one offered to pick ours up,we staged it at our sons place in toledo so as to help avoid any of the infaymous northern mi winter weather.Now I have to have some serious back surgery next month,so it may not get there at all.just sayin.......
edit) bent pin box frameing,pin box is OK.
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12-16-2015, 06:55 PM
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#17
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Senior Member
Join Date: Oct 2012
Location: Southwestern Mi
Posts: 1,242
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Quote:
Originally Posted by trbomax
Well,ours is scheduled to go back on 02 feb for a bent pin box,internal bulgeing in right side wall,slide opening built out of square,and 20 other "smaller" problems. No one offered to pick ours up,we staged it at our sons place in toledo so as to help avoid any of the infaymous northern mi winter weather.Now I have to have some serious back surgery next month,so it may not get there at all.just sayin.......
edit) bent pin box frameing,pin box is OK.
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Good luck with the back surgery!
Rich
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12-16-2015, 07:08 PM
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#18
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Senior Member
Join Date: Oct 2014
Posts: 981
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Quote:
Originally Posted by Phil57
Made even more amazing being how you are "trailer trash" sorry Bob. Facts us facts.
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The remark about "trailer trash" was only a pun,not intended to "name" or "group" anybody.If that were not the case,I gusee I'm in that catagory.
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12-16-2015, 09:54 PM
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#19
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by trbomax
The remark about "trailer trash" was only a pun,not intended to "name" or "group" anybody.If that were not the case,I gusee I'm in that catagory.
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I assumed it was a joke as was my response to Bob. Heck I've been trailer trash many times. I always took it as a compliment.
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12-16-2015, 10:00 PM
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#20
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Senior Member
Join Date: May 2013
Location: N. Central Texas
Posts: 1,105
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The trailer trash thing kind of reminds me when we first met our youngest daughters boyfriends parents
His mom says to us..."so y'all have a mobile home" (not a bad thing) but my answer was "wellllllll not exactly"
__________________
'Pa Pa's Palace'
2014 Sportscoach Crosscountry 405FK
2015 Jeep Grand Cherokee Overland
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