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Old 11-29-2012, 03:04 PM   #1
Join Date: Apr 2011
Location: Fort lauderdale, fl
Posts: 13
Fake leather berkshire fiexsteel seat issues

My Berkshire 360fws captain seats made by flexsteel are showing terrible wear after a year of use, or 15k miles of use! The beading around the edges is totally worn off showing the fabric backing as well as edges of the arms an the passenger footrest. Looks like I will need to replace them, and to maintain match also the couch, as they are now that worn out looking. Never ever had these issues with any car I every owned. Was told by factory rep at the recent goodsam rally that 'what else would I expect at this price point coach'. He has been with FR for 4 months, and I would be surprised if still there in another 4, but that is another story!

So, is mine the only one wearing out quickly? Thanks mc

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Old 11-29-2012, 03:10 PM   #2
2011 Berkshire 390bh
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Join Date: Jul 2009
Location: Western NY State
Posts: 649
We have a similar amount of miles on our 2011 390bh and our seats are not showing any wear at all. I would take up the issue with Forest River, other than the probably now unemployed rep you talked to, and see what they say. It should not be showing wear this early in the ownership run.

2011 Berkshire 390bh
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Old 11-29-2012, 05:57 PM   #3
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Join Date: Nov 2011
Posts: 267
The seats on my Berkshire(ultraleather) are much better than my previous Damon. I wore the driver's seat by sliding into it. No such problem with the Berk. The fabric should be available from Ultraleather to be completed by an upholstery shop. The guy who got "real leather" at his $1 million price point will lose $500k in three years. I respect the Berkshire's value, don't you?
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Old 11-30-2012, 08:23 AM   #4
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Posts: 150
Ultra Leather

We also had our drivers seat show considerable signs of wear within a year. I took it to the dealer, they took pictures and sent them to Forest River who in turn sent the material for the damaged sections to them. The dealer then installed the secions or had them done locally. Our coach is a 2008 360QS but we bought it as brand new in 2011 with all the warrantys intact, it only had 1200 miles on it. Forest River and our dealer has stood by anything that has been a problem (and we have had a few). In your information packet you should find the Flexsteel warranty.

Good Luck,
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Old 11-30-2012, 07:04 PM   #5
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Join Date: Oct 2011
Posts: 400
We have may similar milage on our 390BH-60. So far, none of seating shows any signs of wear depite having 2 small kids and 2 dogs.

Sorry to hear that you are having such bad luck ... this seams like excessive wear at any price point.

Just before purchasing our Berk, we upgraded all seating in our old Discovery to full grain distressed leather. It looked fantastic and was surprisingly affordible. This might be and option to consider rather than replacing with the original coverings.
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Old 12-01-2012, 02:46 PM   #6
Join Date: Apr 2011
Location: Fort lauderdale, fl
Posts: 13
Thanks to all for the info! Lefaivre, who did you find to do your prior coach seats as I would like to go real leather if not crazy expensive?
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Old 12-05-2012, 10:42 AM   #7
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Join Date: Jun 2012
Location: Venice, FL / Hopkins, MI
Posts: 158
I have a 2012 360FWS and have 6K on the clock. According to Forest River and the 2012 Berkshire brochure, our seating is leather. We have spent about 150 nights in it this year and no issues with any of the upholstery.

Try contacting the Forest River warranty department.
Marc & Jan
Molly, Abby & Katie | The Cocker K-9 Kids!|Toad 2014 Cadillac SRX
2012 Berkshire 360FWS, Brake Buddy Vantage|Wineguard Travler SK-3005
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Old 04-23-2014, 01:09 PM   #8
Join Date: Apr 2011
Location: Fort lauderdale, fl
Posts: 13
Well my final update on the ultra leather seat issues. Seats continued to peal off outer layer exposing the cloth backing. I sent many emails to Randy (Forest River) with pictures. I also called and asked him to review the pictures. He never responded to the pictures! I called flex steel, they had me find the chair label tucked under the seat which has the material information included along with seat model info. They said the material on the chair wasn't theirs, but instead material Forest River had provided them, so not their issue, but FRs. So big run around!

At the end of the day, seats were an eyesore and no help forth coming so I found a local south Fl shop and had them redone in brown leather. Cost me $800 each ($1600) which was much cheaper than my other option to replace with new seats ($1100-$1800 each).

I have many issues behind me, most of them assisted or handled by freightliner or cummins, Both great to work with! Forest River, not so much!!!
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Old 04-23-2014, 01:30 PM   #9
Berkshire 390QS
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Join Date: Feb 2011
Location: Pueblo Colorado
Posts: 1,146
Having ours recovered at local shop. Going to be about $500 each, better then replacing them anyway. Contacted flexsteel about them, wasted my time.
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days,
2009 Berkshire, 390QS, and toad
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Old 04-23-2014, 01:33 PM   #10
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Posts: 151
Mora I have the same problem. My solution will be the same as what your's was. I think Flexsteel and FR have a form letter covering this problem and read it to everyone that call cause I got all the exact same answers you did. I think people from FR should check with Tiffan on after market customer service. Jim

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