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Old 05-08-2014, 01:26 PM   #1
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F'Liner vs Forest River CS

FL could take a lesson from Forest River, IMHO.

Twice in the last few months, my whole computer has shut down whist going down the road at 60 MPH. Speedo, Tach, every gauge goes to zero. Engine stops running as well.

First indication that something is awry, is a beeping and the display says I should apply the parking brake. If I turn off the ignition, wait a few seconds then turn it back on, everything resets and I'm good to go.

Since it's VERY intermittent, I figured I'd give a heads up to FL because it probably wouldn't completely fail until after my warranty runs out in August of this year.

HA!! FL couldn't have been less concerned, telling me that unless I could make it fail in the presense of FL dealership rep before August, it would be tough **** for me. They would not do a thing under warranty.

Maybe I'm wrong on this, but I think they should stand behind the product when something happens very intermittently before warranty expiration (but is definitely a defect), but does not fail "hard" until afterward. I suspect it may be either the computer itself, or a sensor throwing a false alarm somewhere.

Either way, it would be VERY expensive to fix, I'd bet.

Boowho??
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Old 05-08-2014, 03:13 PM   #2
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Hey Boo, do you have to shift to neutral or just turn the key on and off? Frank
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Old 05-08-2014, 04:49 PM   #3
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When I had my '08 Berkshire, there was an issue with the fan hub on the engine that was installed and it had only 4 bolts. The bolts had a tendency to back out which would cause the fan to crash into the radiator and send shrapnel flying and possibly cutting vital lines to the brakes, etc. Since my coach was around 4 years old with way less than 100k miles, I called Freightliner and asked that I wanted they install the new, 5 bolt version under the 5 year warranty. They said that since it was an installed item that is on the engine, it was only covered for 1 year. I complained to them and said that it was a safety issue and if it let go it could cause me to have an accident or possibly another vehicle around me to be hit with any flying debris and would like it repaired before this happened. They said that they would only repair it only after the part failed and if it was less than 5 years. I contacted several government agencies and they contacted Daimler and I finally go the part replaced.
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Old 05-08-2014, 05:55 PM   #4
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I've also had the computer turn off while driving in heavy wind. Wow freaked me out. I may install a dash can to catch it if it happens again. It did come back on line by its self and no loss of control of the vehicle, just my bowel! Mine's a 2014 400bh-60.
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Old 05-08-2014, 06:06 PM   #5
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I had the same thing happen to me while traveling home this past February. I was also doing about 60-65 and everything shut down for a second and came right back on. I didn't have to do anything but it was very unsettling. Mine is a also a 2014- A Berkshire 390 bh.
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Old 05-08-2014, 06:40 PM   #6
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And lets see..... The dude that sent me the email, has NO idea that this may be a latent defect of some component. Right!!! Unlike FR, it seems that FL's only reaction is to hide their head in the sand.

I wonder if Forest River would "run interference" for us on this issue, if several of us that have experienced this would mention it to Randy?

FR may be able to apply more pressure (as a HUGE customer of FL) than a little peon like myself.

Boowho??
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Old 05-08-2014, 10:56 PM   #7
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Sent an email to Mitch and randy asking why such a dangerous event could happen and how they are going to fix it. Really is shocking.
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Old 05-09-2014, 12:43 PM   #8
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Quote:
Originally Posted by jcowles3 View Post
Sent an email to Mitch and randy asking why such a dangerous event could happen and how they are going to fix it. Really is shocking.
I will try that after I check other options. My FR warranty is long ago expired..... IMHO, this is a FL issue, and I still have warranty until August. But again, FR may have more influence than I do.

I'm going to talk to the FL shop in Farmington, NM which is only about 50 miles from me. If they think they can diagnose the problem (error code log in the computer or some such) then I'll then I'll run it down there next week.

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Old 05-09-2014, 07:26 PM   #9
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I"ll update this when I have something...
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Old 05-09-2014, 08:11 PM   #10
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I"ll update this when I have something...
Thanks, I'll be waiting to see if they can maybe improve F'Liner's attitude.

If you need, feel free to tell them that at least one other person (me) has experienced the isssue. Plus, I'll probably contact Randy directly.

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