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Old 10-27-2015, 01:54 PM   #1
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Forest River steps up...

My wife and I picked up our new 2015 Berkshire on January 7th 2015. What a happy day that was for us. My smile was so big that I could hardly get through the door.

By the next weekend my smile was upside down. We took Zarina to Gettysburg that weekend (Dry Camping) as it had been winterized. We came back with a list of 37 items that were not right. Some big and some small. Some of the items were windshield leaks, Left low beam burnt out and the headlight itself was full of condensation, Bolt sheered off the steps that holds the step motor, door lock mechanism sticks, etc. You get the idea. Lots of cosmetic quality issues though out.

Took it back to the dealer for repairs. Some were made some where not and I'm still waiting on them. It has been a total nightmare.

Once we turned the water on we had leaks everywhere, no hot water, floors coming up, washing machine just floods. Then 2 cables on the main slide out broke. The generator was loose and sliding around in the compartment and much more.

So I wrote Forest River a very nasty email detailing all our Berkshire issues to date and how we could not believe the lack of customer service we were receiving from the dealer.

Mitch from Forest River called. He gave me time to vent and talk about all my issues and he put together a plan to make us happy Forest River Berkshire owners.

He worked with the dealer to get a number of our issues resolved (Replaced the hot water heater with a different manufacturers model) so we could go on a trip and scheduled us an appointment to get the bus back to the factory for a total going over.

They will pick up the Zarina from our home in New Jersey, take it to their factory and go over it from end to end.

That won't happen until February 8th but we are just about done for the year now anyway. I am sure this will resolve all our issues.

Minus the issues we have had we love the ride, layout, look and feel, towing capacity and amenities that the Berkshire has. Our plan is to go full time next year from April through October and see how we like the life. Hopefully all the issues will be resolved and we will be very happy Berkshire owners.
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Old 10-27-2015, 02:11 PM   #2
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Forest River is a great company.

I will never buy another brand RV, if, in the unlikely event, we were to replace our Berkshire.

Ken
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Old 10-27-2015, 02:19 PM   #3
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What happened during the PDI???? does not sound like you had one.....
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Old 10-27-2015, 02:21 PM   #4
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We feel your pain our maiden voyage came back with 30 item some critical safety item like step not extending when door opens to refrigerator falling out of retainers. We too got a new brand of water heater and mostly been happy with that.
My day of reckoning is tomorrow as I drop it off at 8 am for what is going to be an extended stay hope I get it back by spring. Oh and did I say that list was now up to 40.
Stay tuned as I report back on progress as I am asking for visitation rites. Tried to give them payment book but that was a bit much to ask for.
Maybe it will go in as an XL and come out as an XLT.


Wayne
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Old 10-27-2015, 02:34 PM   #5
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Has anyone heard a representative of Forest River agree that they have a quality problem? This will go on until they see it for what it is, and realize that it is costing them money and customers.

Sure they can frequently make most customers happy in the end if they're aggressive about correcting the issues. But this stuff just shouldn't happen in the first place.
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Old 10-27-2015, 02:41 PM   #6
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Forest River steps up...

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Old 10-27-2015, 04:24 PM   #7
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Was the Dealer located between Rt41 and Rt47 by any chance?
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Old 10-27-2015, 07:58 PM   #8
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Not Always

As for FR stepping up to resolve issues, sometimes yes and sometimes no. Have a 2009 Berkshire and gel coat has a checking or what is also called Crazing in the dark brown areas of the coach. Have told FR about the issue and they have not stepped up to solve it. It is an very costly, man-hour intensive fix. Tiffin had the same manufacturing defect and they replaced the sides on the motorhomes that had this issue. Have had 4 RV companies that specialize in fiber glass repairs and painting and all have come to the same conclusion that it's crazing in the gel coat. the best FR came up with is have someone buff the areas. That will not solve the crazing issue, even one place said they could repaint the areas, but the crazing will just return since it's an issue with the fiber glass/gel coat. One estimate was $11,000 per side to repair and provide a warrantee on their work. This crazing issue has been around the motorhome industry since 2006
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Old 10-27-2015, 08:52 PM   #9
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Our SolAire is back at the dealer for a second round of warranty repairs but their service guys are super and very helpful. They stand behind what they sell.

We've have another Forest River (a Rockwood Ultralite) product and had no troubles with it at all.
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Old 10-28-2015, 01:08 PM   #10
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Yes, you have the correct dealer :-) I'm sorry if I stirred up a hornets nest here. I didn't realize this was covered in a previous post.

Thanks for welcoming me to the group. I look forward to much interaction in the future.

There seems to be a wealth of knowledge here.
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Old 10-28-2015, 02:06 PM   #11
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Dealer/Manufacturer Quality Control

I know the dealer you are referring to and my experience with the dealer and also Forest River has been nothing but top notch. Both have worked with me to get the issues fixed and they did fix them. Forest River as well as all the RV manufacturers have a quality control issue that should be addressed. The first RV manufacturer that sets up a true quality control will find their purses overflowing, once the word gets out. Much better to eliminate the issue before it goes to the customer than to handle it after the fact. I am sorry to hear of your experience and I hope you get full satisfaction even though you have a bad taste right now.
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Old 10-28-2015, 03:10 PM   #12
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About 12 years we toured a Sunnybrook factory in Indiana. They had quality control at different steps. If a problem was found, the trailer went back to the previous step to be corrected which held up production. The employees did not like this very well because it was noted in their record. Too many mistakes and they were no longer employed. I don't think RV quality control is done this way anymore. We purchased a Sunnybrook and had one minor problem in the 3 years we owned it.
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Old 10-28-2015, 03:29 PM   #13
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FR stepped up when the selling dealer wouldn't even return calls about issues on our 2015 30THSS. FR got involved and took care of it.

Nuff said!
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Old 10-28-2015, 03:41 PM   #14
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Originally Posted by panthercity View Post
FR stepped up when the selling dealer wouldn't even return calls about issues on our 2015 30THSS. FR got involved and took care of it.

Nuff said!
My dealer has been trying to get FR to return their calls for a week. The dealer knows my complaints are legitimate. FR doesn't want to step up for three major issues.

Nuff said!
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Old 10-28-2015, 03:57 PM   #15
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Many of us have had common problems that we can help each other resolve. I chime in from time to time to ask a question or offer a suggestion. I feel terrible for the horror stories but I hope I am one of the lucky(knock on wood) many Berkshire owners who have never had to visit Elkhart.
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Old 10-28-2015, 05:18 PM   #16
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We bought our 2011 Georgetown (7,000 miles) as a second owner in 2013 from a dealership. We expected problems, but did not expect to find that much of the hydraulic lines were blistering with bubbles. We called Forrest River to see if this was a standard problem with this model. They offered to send us a full brand new set free so that all we had to pay for was the labor. We took it to a local dealership (not where we bought it) service center and they said that they would reduce the labor charge since this was not something that should have happened. I feel that Forrest River went beyond what could be expected no a says in making sure they had happy customers. Our next RV will be a new Forrest River!!!!
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Old 10-28-2015, 06:01 PM   #17
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GREGGF,first off don't fell bad about asking a question.New to the site,you can't be expected to have seen all posts on the site.Now I well fell sorry for you as to where you bought the coach.I too purchased from same dealer(a 38A) and after many return trips to dealer have given up and made appointment to take it back to factory so it can be done right.
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Old 10-28-2015, 07:07 PM   #18
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My dealer has been trying to get FR to return their calls for a week. The dealer knows my complaints are legitimate. FR doesn't want to step up for three major issues.



Nuff said!

Send me a PM. I'll give you a phone number to call..


Paul
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Old 10-28-2015, 07:10 PM   #19
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My dealer has been trying to get FR to return their calls for a week. The dealer knows my complaints are legitimate. FR doesn't want to step up for three major issues.



Nuff said!

What issues are you having. Like Paul said I have phone numbers to get you in direct contact with the people that can get you fixed. I have never had them tell me they can't get me fixed and I the road.



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Old 10-28-2015, 08:27 PM   #20
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Quote:
Originally Posted by phillyg View Post
My dealer has been trying to get FR to return their calls for a week. The dealer knows my complaints are legitimate. FR doesn't want to step up for three major issues.



Nuff said!

Are you 100% positive that your dealer is trying to contact FR? Or are they just telling you that? Have you tried to contact FR yourself?
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