Phil, yes I did send them to that email, and requested read receipt but never even got that. I was looking at a Winnebago Forza first but could not find any locally, then saw the Berk 38A at the RV show in Atlantic City. It is very similar to the Forza and was exactly what I was looking for. Unfortunately there were many issues when I first picked it up, and took 2months for Dylan's RV to address these, with Mike from Forest River supplying the needed parts. Now my AC runs whenever we select floor and vent, even in the cold nights we are seeing now. The roof vent over the couch leaks when it rains. The refrigerator makes a loud clunking noise whenever driving on anything but interstates. A few other things I want corrected as well. All in all I love the unit, and it performs better than expected.