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Old 06-30-2015, 06:33 PM   #1
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Angry Gerard water heater in 2015 Berkshire XL

Our new 2015 Berkshire XL has a Girard constant hot water heater. It only works sporadically and I have to rap on the control box and turn the on/off switch on and off just to get it working. Any suggestions on what is going on? Or is it just a piece of junk?
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Old 06-30-2015, 06:38 PM   #2
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Check your paper work to find the phone number for Gerard tech support. They are very good and walking you through trouble shooting. I will look when I get a chance to see if I have the number.
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Old 06-30-2015, 06:41 PM   #3
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By the way congrats on the new rig. Our 2011 has been very good for us. If you get a spare second introduce yourself.
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Old 06-30-2015, 06:45 PM   #4
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Thanks. I will give them a call. We are Bill and Stephanie Thiess from Oldsmar, Florida.
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Old 06-30-2015, 11:49 PM   #5
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We're giving similar issues with the Girard in our 2015 Legacy. They were supposed to replace the flow switch last time I gas it in but I have my doubts as it never worked right. Have another appointment tomorrow morning to hopefully get it fixed. The folks at Girard really helped he understand how the unit is supposed to work, so I'm armed with knowledge for tomorrow. Let me know if you need any explanations, test procedures, manuals, etc. Good luck!
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Old 07-01-2015, 06:59 AM   #6
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Congrats on the Berk. We LOVE ours.

(except for the Girard water heater). While it's a good idea, and the folks at Girard are helpful, I don't think it is ready for prime time.

It would be nice if it operated like a normal hot water heater. Turn the faucet on, and get hot water (ok, for most. I realize someone is going to jump in and say "mine works fine").

But if you search the threads, there are lots of folks that have problems getting them to work right. I just don't think that you should have to wrap yourself in tin foil, change your frequency and hop in a circle on one foot while rubbing your belly just to make something work correctly.

If it was an easy change out, I would get rid of mine and put in a conventional heater.
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Old 07-01-2015, 08:34 AM   #7
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My 2015 Berk came with a Gerard tankless with all the bells and whistle updates from manufacture. Calls to tech support IMO was a waste of time individual kept blaming me on air in lines etc but could not explain why the upper limit was tripping every time it was used. Don't try this at home but maiden voyage out I had to jumper out that limit in order to take a hot shower as opposed to a cold one. On return dealer swapped out Gerard with an Atwood model. So far so good but true test will be camping trip the 4th.
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Old 07-01-2015, 08:50 AM   #8
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Quote:
Originally Posted by 15berkxl View Post
My 2015 Berk came with a Gerard tankless with all the bells and whistle updates from manufacture. Calls to tech support IMO was a waste of time individual kept blaming me on air in lines etc but could not explain why the upper limit was tripping every time it was used. Don't try this at home but maiden voyage out I had to jumper out that limit in order to take a hot shower as opposed to a cold one. On return dealer swapped out Gerard with an Atwood model. So far so good but true test will be camping trip the 4th.

When we were at FR plant I asked Dave Carpenter about swapping the Girard for an Atwood, he said it would fit but I'd have to change the cover. Did you have to change your cover and re-paint?
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Old 07-01-2015, 09:33 AM   #9
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I'm sitting at Lazy Days RV in Tampa right now, waiting on their second attempt to get the Girard fixed. When you said you talked to tech support, did you mean FR or Girard? I spoke with Kyle Johnston at Girard and he was incredibly helpful. Had I known how to get behind the water heater, he said he would overnight the repair parts directly to me to save time. The Girard is a great idea, but it takes some major habit changes to make it work for you (when it works correctly). If they can make it work the way it should, I'll force myself to get used to the different procedure to use it.
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Old 07-01-2015, 11:51 AM   #10
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I'm sitting at Lazy Days RV in Tampa right now, waiting on their second attempt to get the Girard fixed. When you said you talked to tech support, did you mean FR or Girard? I spoke with Kyle Johnston at Girard and he was incredibly helpful. Had I known how to get behind the water heater, he said he would overnight the repair parts directly to me to save time. The Girard is a great idea, but it takes some major habit changes to make it work for you (when it works correctly). If they can make it work the way it should, I'll force myself to get used to the different procedure to use it.

What procedure are you talking about?
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