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Old 07-25-2016, 04:11 PM   #31
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Diesel Division support for their owners is second to none. Randy Houser, Mitch Wirt in warranty as well as Andy Thompson in parts and Mike Bukowski in customer service are probably the most stand-up guys you'll come across, period.
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Old 07-25-2016, 04:30 PM   #32
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I second diesel division , always good to me
An now I think it's time to put this one to bed
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Old 07-25-2016, 05:18 PM   #33
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Originally Posted by Harleydriven View Post
I second diesel division , always good to me
An now I think it's time to put this one to bed

I'll second that!
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Old 07-25-2016, 05:30 PM   #34
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So you want the thread shut down because the OP did not have the same great experience you had? I feel he has every right to broadcast his experience the same as you do.
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Old 07-25-2016, 05:44 PM   #35
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Getting Help from Forest River

I'm curious about the issues that caused the 6 months of repair time.

Did the dealer actually do anything? What were their excuses? Did OP contact FR then?

If that hadn't happened the two remaining issues probably wouldn't have seemed so bad.

Diesel Division has been excellent in my dealings.
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Old 07-25-2016, 05:58 PM   #36
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I feel he has every right to broadcast his experience the same as you do.

Absolutely right, but by virtue of the audience, every tale we post gets scrutinized by reader who usually provide both insight and analysis.

Maybe OP is more patient than me but less patient than you. Maybe a nag factor would have reduced 6 months to one, maybe not.

We all play a role in our own success and failure, although we really like to tell our story and have everyone agree with us.
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Old 07-25-2016, 06:08 PM   #37
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I had problems with our Sunseeker, so I contacted Forest River customer support, They went out of their way to get my issues resolved, They even managed to get an Authorized service center closer to my home to take care of the warranty issues.

If you are having problems dealing with Forest River support, it may be due to your lack of providing adequate information....

an "I DON'T KNOW" answer doesn't help at all when answering a customer service person, THEY ARE NOT MIND READERS, although it appears as though you expect them to be.
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Old 07-25-2016, 06:21 PM   #38
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Don't no here you got "l Don't Know " from. Put I will tell you that I have been in very close contact with Forest River and they have also been in very close contact with the selling dealer. They agreed that the selling dealer could not do the job that's why it was pulled from them after they had been trying to work on it for 6 months. It then went to a authorizes work shop. They did very poor work and then it had to go to Fright liner to fix thing that showed up will it was at there shop. And the work is still not finished.

These are all things that Forest River has known from month 3 of my purchase of this 2016 brand new coach. So please tell me how I'm feeling.
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Old 07-25-2016, 06:36 PM   #39
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Originally Posted by Mr Havercamp View Post
So you want the thread shut down because the OP did not have the same great experience you had? I feel he has every right to broadcast his experience the same as you do.
The problem with your assessment is we all had his / her experience. We just reacted differently and approached the solution in a different way. For me, I sought out solutions from others and followed the advise they gave after giving them the who, what, and when of my situation. Like others have said to the OP and to me, I contacted Forest River warranty dept directly and then instead of going off on them I politely and calmly told them the Who, What and When of my problem. The best solution required that I come to the factory, which I did. We have motorhomes and they are meant to go on road trips.

The bottom line: RV dealers in 2012 were and maybe still are notorious for being extremely slow and for overcharging and over correcting just to drive up the cost to the manufacturer. My dealer was one of the ones who billed for things they never corrected. Probably why they are no longer dealers for Berkshire motorhomes.
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Old 07-25-2016, 06:46 PM   #40
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I do like all the dead back put I don't know how or what a OP is that everyone keeps saying. If everyone would read the original part of this they would see what this is really about.

Thanks
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