Originally Posted by Mr Havercamp
So you want the thread shut down because the OP did not have the same great experience you had? I feel he has every right to broadcast his experience the same as you do.
The problem with your assessment is we all had his / her experience. We just reacted differently and approached the solution in a different way. For me, I sought out solutions from others and followed the advise they gave after giving them the who, what, and when of my situation. Like others have said to the OP and to me, I contacted Forest River warranty dept directly and then instead of going off on them I politely and calmly told them the Who, What and When of my problem. The best solution required that I come to the factory, which I did. We have motorhomes and they are meant to go on road trips.
The bottom line: RV dealers in 2012 were and maybe still are notorious for being extremely slow and for overcharging and over correcting just to drive up the cost to the manufacturer. My dealer was one of the ones who billed for things they never corrected. Probably why they are no longer dealers for Berkshire motorhomes.