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Old 07-24-2016, 11:14 AM   #1
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Getting Help from Forest River

I have had my Berkshire XL for 8 months now. It has spent 6 of those months in shops to fix things that where supposed too be fixed before delivery. We finally got to take it out on our first trip. Two things didn't work. 1-transfer switch 2- hot water heater. I was in contact with Forest River will we were on the trip. (No help then) and now they can't seem to find a shop to take it to for the repairs.
Has anyone else had this trouble?


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Old 07-24-2016, 11:44 AM   #2
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No. We full time and have not had a issue getting repairs. What issues are you having with the TS and the WH? Also who did you talk to at FR?
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Old 07-24-2016, 11:50 AM   #3
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For the last 8 months I have been very Poll light and nice. I am getting to the end of nice. I have now owned for 8 months and had the couch for almost 1 month. Got to use it one time and are told that it will be next year before it can go in a shop. Sorry put I did not spend this kind of money to have this kind of game.


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Old 07-24-2016, 11:53 AM   #4
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Hi,

Sorry you are having these problems. It sure takes the joy out of a new rig...

In contrast, I have found both my dealer (Holiday Hour in DeKalb, IL) and the folks in Forest River to be responsive and competent in each contact I've had on warranty -- and even out-of-warranty -- assistance.

FWIW.

Rich Phillips
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Old 07-24-2016, 11:59 AM   #5
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Know your pain. Ours spent more time at shop then at home the first year. Would contact Randy Houser at FR and see if he will authorize a mobile repair person to make repairs and reimburse you the cost. Just get his appoval first and bypass the dealer.
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Old 07-24-2016, 01:42 PM   #6
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Help us help you, what type of hw do you have? Girard , Atwater ? Sometimes you just have to fix things yourself. I had few issues with our Charleston , mitch, at FR would send me the part an I would install. But this forum has a world of knowledge . For the asking
Just trying to help , Mike at FR factory tech is a big help also
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Old 07-24-2016, 02:52 PM   #7
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I would try to go to the Goshen Rally, if you can. I have heard wonderful stories of Forest River fixing and replacing things that are wrong with rigs. It is probably too late to find a camping spot, but you could try.
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Old 07-24-2016, 04:13 PM   #8
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Help at FR

I had a lot of trouble getting my rig fixed locally. I called FR, and they were very helpful. Try giving Mike Bukowski at Forest River Diesel Motors Division a call at 574-293-6137. He was very easy to work with, and got me fixed up quickly.

Carl
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Old 07-24-2016, 05:02 PM   #9
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Hopefully FROG Bob will be along shortly to offer some guidance, he is very busy with final plans for the International Rally, give him a chance to reply and I am sure he will assist you in finding help.
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Old 07-24-2016, 05:39 PM   #10
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Quote:
Originally Posted by D_V_rob View Post
For the last 8 months I have been very Poll light and nice. I am getting to the end of nice. I have now owned for 8 months and had the couch for almost 1 month. Got to use it one time and are told that it will be next year before it can go in a shop. Sorry put I did not spend this kind of money to have this kind of game.


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So you didn't answer any questions that were asked but did manage to get a bunch of people complaining. If you would like help people on the forum will help in any way possible. Give some info. I can give you phone numbers and email address to contact. You will get help from folks here and from FR diesel. FRD is the best. They make things happen and will get you squired away. All you are getting now is the same people complaining about God knows what.
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