Great Forest River Customer Service First Post

[Diwizi]

Originally Posted by accumack

Randy and crew at the Berkshire factory are top notch. One of the reasons to own a Berkshire!

Good for you..... Have had ours 8 months, tried to get it in for warranty work.... One of the thinfs was the hot water line blew, also a leak over driver seat..... Can see adaylight under the bed when the slide is out..........
They said go back to our dealer.... Our dealer is in Tampa, FL, we are in Arkansas..... Elkhart is closer....

Also trying to find out what color and fabric are on our seats so we can change out the awful L sofa.... Cant get any help... They told us where to look, we did, and cannot find the color M55-75 anywhere online....

Frustration setting in. But i do like the layout, and hubby likes the drive....

[Texas Realtor]

I have 2011 and 2nd owner and Randy is always a rockstar to stand behind their product if there is a issue!! Always a I can take care of it attitude!!

[ldale]

So sorry for your frustration, Diane. I don't believe you have to go to your dealer back in Florida. Just find a nearby shop that does Forest River warranty work, then clear it with the shop and Forest River. I believe Forest River will cover the cost. That's what we did when our fresh water tank blew out while still under warranty. We even found a mobile service that did the work in the campground.

[Paulie Boy]

Originally Posted by Diwizi

Good for you..... Have had ours 8 months, tried to get it in for warranty work.... One of the thinfs was the hot water line blew, also a leak over driver seat..... Can see adaylight under the bed when the slide is out..........

They said go back to our dealer.... Our dealer is in Tampa, FL, we are in Arkansas..... Elkhart is closer....



Also trying to find out what color and fabric are on our seats so we can change out the awful L sofa.... Cant get any help... They told us where to look, we did, and cannot find the color M55-75 anywhere online....



Frustration setting in. But i do like the layout, and hubby likes the drive....

Sorry you are having such problems. Under the seat portion of the driver and co-pilot seat, towards the front edge there is a piece of paper stuffed between the springs and the foam. That will give you the information you want.
Keep contacting Randy about your issues. I would maybe send a message to FROG Bob asking him for help. Have you joined FROG? It's free and informative.


Paul
2015 XL 40QL-60
2015 Jeep Wrangler Unltd. Sahara
Sent from my iPad using Forest River Forums

[Diwizi]

Originally Posted by Paulie Boy

Sorry you are having such problems. Under the seat portion of the driver and co-pilot seat, towards the front edge there is a piece of paper stuffed between the springs and the foam. That will give you the information you want.
Keep contacting Randy about your issues. I would maybe send a message to FROG Bob asking him for help. Have you joined FROG? It's free and informative.


Paul
2015 XL 40QL-60
2015 Jeep Wrangler Unltd. Sahara
Sent from my iPad using Forest River Forums

We did get that.... Color was M55-75..... But no where online is there fabric with that color that I have found.
Smile.... But Paul, we have talked to Lambrights about making the dual rercliner sofa for us..... Glad you like yours....


Diwizi - 2016 Berkshire XL 40RB

[Paulie Boy]

Originally Posted by Diwizi

We did get that.... Color was M55-75..... But no where online is there fabric with that color that I have found.
Smile.... But Paul, we have talked to Lambrights about making the dual rercliner sofa for us..... Glad you like yours....


Diwizi - 2016 Berkshire XL 40RB

Vernon and Jeremiah are great folks and really make a quality products.


2015 XL 40QL
Sent from my iPhone using Forest River Forums

[RKNOLA]

Originally Posted by Diwizi

Good for you..... Have had ours 8 months, tried to get it in for warranty work.... One of the thinfs was the hot water line blew, also a leak over driver seat..... Can see adaylight under the bed when the slide is out..........
They said go back to our dealer.... Our dealer is in Tampa, FL, we are in Arkansas..... Elkhart is closer....

Also trying to find out what color and fabric are on our seats so we can change out the awful L sofa.... Cant get any help... They told us where to look, we did, and cannot find the color M55-75 anywhere online....

Frustration setting in. But i do like the layout, and hubby likes the drive....

Hi and Welcome!
I am sorry you are having trouble with your new coach. Hopefully they can get you fixed up soon. We have seen the work that Lambrights does and I think you will be pleased!
Good Luck,
Karen